IT PMO & Project Coordination Specialist

Pooja Sultanpur

Georgia, USA (Open to Remote/Hybrid)

+1-814-***-**** ️ *****.***********@*****.***

LinkedIn: http://linkedin.com/in/pooja-s-b617b314a/

IT PMO Professional IT Support Technical Project Coordinator IT Infrastructure Support

Highly motivated IT Support and Project Coordination professional with 1–2 years of hands-on experience assisting Program Managers and Project Managers in IT infrastructure projects, software/hardware deployments, and end-user support. Experienced in Windows environments, Office 365 administration, Jira ticketing, CRM platforms, network troubleshooting (TCP/IP, DNS, VPN), and IT operational processes. Known for being detail-oriented, adaptable, and customer-focused, with strong documentation and communication skills, supporting teams in delivering scalable technology solutions efficiently.

Core Competencies:

End-User Support Windows & Office 365 Administration Jira & Ticketing Systems Hardware/Software Deployment IT Troubleshooting CRM Support System Onboarding & Updates Technical Documentation Cross-Functional Collaboration

Technical Skills

Operating Systems: Windows, Unix

Collaboration & Ticketing Tools: Jira, Confluence, Monday.com, Smartsheet, MS Teams, Slack, Zoom, ServiceNow

IT Infrastructure: Servers, Storage, Networking, Virtualization, Cloud Infrastructure

Methodologies: Agile, Scrum, Waterfall, SDLC

Documentation & Reporting: SOPs, User Guides, Deployment Schedules, Risk Logs, Status Reports

Professional Experience

Technical Project Coordinator Infrastructure & Data Center

Client: 2K Games Remote May 2023 – March 2025

●Assisted Program Managers and Project Managers in Windows and network infrastructure deployments, server/system upgrades, and hardware lifecycle upgrades.

●Coordinated 10+ concurrent IT projects, tracking schedules, milestones, deliverables, and budgets to ensure on-time completion.

●Supported end-user troubleshooting and IT operational readiness for infrastructure upgrades, providing guidance to internal teams and vendors.

●Managed deployment schedules, technical remediation plans, and operational documentation to ensure smooth knowledge transfer and system stability.

●Facilitated cross-functional collaboration and contributed to risk mitigation, governance compliance, and executive reporting.

Project Coordinator

Client: Indeed Remote Dec 2021 – April 2023

●Coordinated enterprise-wide HR and software programs, supporting system updates, onboarding, and end-user access management.

●Maintained Jira tickets, dashboards, and reporting metrics, ensuring timely resolution of technical and operational issues.

●Partnered with cross-functional teams and 40+ stakeholders to improve workflow efficiency and operational processes.

●Supported workforce planning and resource alignment during transformation and M&A initiatives.

Project Coordinator

HANATEK Solutions Georgia, USA April 2020 – June 2021

●Assisted Project Managers and Scrum teams in a multi-year enterprise platform migration, providing Windows and software support to internal users.

●Coordinated 4 cross-functional teams and 8-member project teams, ensuring alignment, communication, and milestone completion.

●Developed and maintained project schedules, dashboards, risk logs, and status reports for IT and operational projects.

●Supported process improvement initiatives and workforce alignment, improving system usage and efficiency across departments.

Education & Certifications

Post Graduate Diploma in Human Resource Management (PGDHRM) — India

Certified Scrum Master (CSM) — Scrum Alliance

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