Senior Operations Leader, Remote & Scaled Systems

Susan Ellis

Senior Operations Manager

Remote Operations Leadership Process Design Scalable Systems

754-***-**** **************@*****.*** www.linkedin.com/in/susanellis0814 North Lauderdale, FL

Operations leader with 18+ years of experience building, scaling, and optimizing operations across multi-location teams. Proven ability to lead distributed teams, standardize workflows, and deliver consistent execution with minimal oversight. Track record of improving workflow speed by 18 to 25%, reducing vendor costs by double digits, and increasing employee engagement and retention. Trusted partner to executive leadership on execution, risk mitigation, and operational clarity.

CORE CAPABILITIES

Operational Leadership

Operational strategy, KPI tracking, SOP development, workflow optimization, compliance, risk management

Remote Operations

Async communication, documentation systems, remote onboarding, cross-time zone coordination, process visibility

Execution and Delivery

Program and project management, vendor management, budget oversight, payroll administration

People Operations

Hiring, onboarding, leadership development, performance coaching, and employee engagement

Tools

Jira, Asana, Google Workspace, Microsoft Office, Slack, Loom, Salesforce, Canva

PROFESSIONAL EXPERIENCE

Senior Operations Manager 3/2020 – Present

Jeff Ellis Management, LLC – North Lauderdale, FL

• Own day-to-day operations across multiple departments, enabling leadership to focus on growth and strategic initiatives.

• Lead cross functional projects and technology implementations totaling $5M+, increasing operational efficiency by 25%.

• Standardized workflows and documented SOPs into a centralized knowledge base, reducing duplicate requests by 20%.

• Built operational systems that support remote and on-site teams through clear documentation and async communication practices.

• Directed initiatives that reduced annual operating costs by five figures while maintaining service quality.

• Implemented risk management protocols that lowered operational errors by 20% and strengthened compliance.

• Designed and delivered leadership development programs, increasing team performance by 15%.

• Oversaw hiring and onboarding of 30+ employees annually, reducing turnover by 18%.

• Managed vendor contracts, equipment leases, and purchasing for 10+ vendors.

• Administered biweekly payroll for all staff with zero discrepancies for five consecutive years.

Operations Manager 12/2012 – 3/2020

Jeff Ellis Management, LLC – North Lauderdale, FL

• Managed daily operations across multiple departments, supporting growth while maintaining operational consistency.

• Led a team of 20+ employees, improving operational efficiency by 20% through workflow optimization.

• Expanded hiring and onboarding programs, reducing time to fill roles by 25% and improving retention.

• Introduced risk management practices that improved compliance and reduced process gaps by 20%.

• Managed biweekly payroll and maintained 98 percent accurate monthly reporting.

• Coordinated quarterly programs and engagement initiatives, increasing employee participation by 20%.

Office Operations Manager 10/2006 – 12/2012

Jeff Ellis Management, LLC – North Lauderdale, FL

• Directed daily office operations for a 15+ employee team, reducing administrative delays by 25%.

• Implemented standardized processes that lowered supply and vendor costs by 15%.

• Optimized scheduling, reporting, and resource allocation to improve turnaround times by 20%.

• Led system upgrades that improved cross-team collaboration and reduced downtime by 10%.

• Partnered with HR to improve onboarding and engagement, increasing retention by 15%.

Education

St. Petersburg College

Associate’s degree-Business Administration

Contact this candidate