Customer Service & Community Resources Specialist

Doris McNeal

** *. *****, ***** ****, IL *****

773-***-**** ************@*****.***

Summary of Qualifications

●More than 10 years of experience providing exceptional customer service to a diverse range of clients and customers

●Excellent communication skills, with the ability to communicate clearly and effectively in person, on the phone, and in writing. Typing 30 wpm

●Experienced in working with cross-functional teams, collaborating with colleagues from other departments to achieve shared goals and objectives

Education & Training

Substance of Hope, Incorporated-Chicago, IL

Certificate of Completion (Graduation) Graduation Date: April 2025

Employment and Training for Recovery Job Readiness Program

Illinois WorkNet Center-Chicago, IL

Certificate of Completion Graduation Date: April 2025

Work Readiness Assessments and Activities

Salt & Light - Chicago, IL Graduation Date: December 2024

Workforce Training Program

Growing Home Inc.-Chicago, IL Graduation Date: June 2023

Vocational Job Training Program

Palatine High School-Palatine, IL Graduation Date: June 1997

High School Diploma

Work Experience

Agricultural Production Assistant Growing Home Inc. Chicago, IL April 2023- June 2023

●Responsible for planting, weeding, & harvesting organic produce

●Prepared soil for the organic seed-sowing process

●Preformed Irrigation installment and harvested produce per established standards

Community Resource Specialist Habilitative Systems, Inc Chicago, IL Jan 2022-May 2022

●Connected individuals and families with community resources, such as housing assistance, food banks, mental health services, and employment resources, to improve their well-being and quality of life

●Collaborated with community partners and stakeholders, including government agencies, non-profit organizations, and local businesses, to develop and promote services that meet community needs and priorities

●Demonstrated empathy, cultural sensitivity, and respect for diversity when working with clients from various backgrounds and experiences

Caregiver l Assisting Hands l Schaumburg, IL l May 2016-Nov 2019

●Monitored changes in patients’ breathing rate, body temperature, and blood pressure. Administered medicines according to the doctor’s orders

●Light housekeeping duties: sweeping, mopping, and dusting

●Assisted patients with daily living activities and mobility, and ran errands

●Assisted patients with their grooming: combed their hair, bathing/showering

●Cooked meals for the patients: breakfast, lunch, and dinner

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