Senior Certified Pharmacy Technician & Remote Case Manager

Shendora D. White

**** ******** **. *********, ** 21220

919-***-**** ***********@******.***

Professional Profile

Senior Certified Pharmacy Technician and Remote Case Manager with over 25 years of healthcare experience, including national pharmaceutical support programs. Known for independent caseload management, patient advocacy, benefits verification, and cross-functional coordination within remote, compliance-driven environments. Credentialed healthcare professional with an associate degree in medical office administration, combining deep pharmacy operations experience with medical billing, coding, and patient access expertise. Senior Certified Pharmacy Technician offering more than 25 years of experience within two leading national hospital chains, and an excellent hospital outpatient pharmacy. Dedicated, hard-working and reliable professional who maintains a focus on accuracy and always delivers courteous service. I am a dedicated and driven pharmacy technician who seeks a position in a pharmacy where my skills can contribute to the growth, professionalism, and efficiency of a patient-centered pharmacy.

Areas of Expertise

Prescription Filling

Data Entry

Medical Terminology

Sterilization

Retail Pharmacy Procedures

Accurate Pharmaceutical Calculations

Medication Inventory Management

Patient Profile Maintenance

MS Office

Time Management

Effective Communication

Detail-Oriented

Professional Experience

Johnson & Johnson (remote) June 2024- Present

Case Manager

Coordinate all patient and relevant HCP-related support and access services across all functions including support on patient journey calls, benefits verification, and triage to specialty pharmacy, and along with any necessary follow ups.

Primary point of contact and case manager for client and customer needs, inquiries and escalations.

Conduct initial welcome calls to patients and sites, informing them of available services as well as future targeted outreach to provide ongoing support.

Work independently to complete assigned work in accordance with Standard Operating Procedures and defined service levels to complete program enrollment, answer inquiries, and coordinate access to affordability and free drug programs.

Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment set ups.

Processes free drug requests in a timely fashion and re-approval verification for continued eligibility.

UNC REX Hospital, Raleigh, NC March 2019- June 2024

Pharmacy Technician III

Swiftly and correctly calculates dosages, dispenses medication, prepares prescription labels and filled prescriptions for approval by pharmacists.

Refills supplies (bottles, caps, paper, tape), checked freight in, sorted freight and pull FOA's and placed stock on shelves.

Completes a full medical verification for all medications, administration supplies, and related pharmacy services.

Directs and adjusts workflow based on Rx volume and skill level of each employee in the pharmacy.

Johnston UNC Healthcare, Smithfield, NC August 2017 – February 2019

Pharmacy Technician

Responsible for the procurement and distribution of medication orders per physician request, pharmacist request, or prearranged work assignment.

Assisted the pharmacist in drug set up and the filling of physician orders, medication kit and/or trays, medication carts, and floor stock requisitions.

Prepared intravenous (iv) admixtures or other sterile products accurately.

Accurately prepared non-sterile and sterile products (including chemotherapy and parenteral nutrition).

Wake Med Health & Hospitals, Smithfield, NC August 2015- July 2017

Certified Pharmacy Technician

Delivered medications and supplies to patient care and ancillary areas accurately per the established schedule.

Restocked and labeled drug boxes for area ambulances, restocked any kit, boxes, trays, or other medication storage system accurately.

Assisted in ordering, receiving, unpacking, and storing pharmaceuticals and supplies in appropriate locations.

Efficiently restocked automated dispensing machines (Pyxis) including the immediate restocking of any "stock out".

Education & Certifications

Associate in Applied Science (A.A.S.) – Medical Office Administration: Medical Billing and Coding

Wake Technical Community College, Raleigh, NC July 2025

Certificate – Medical Office Administration: Medical Office Professional

Wake Technical Community College, Raleigh, NC July 2024

Pharmacy Technician Certification

Community College of Baltimore County, Essex, MD

High School Diploma

Mergenthaler High School, Baltimore, MD

Contact this candidate