Senior Data Entry Specialist and Back-Office Support

Vanessa Rosa

*** *** ****** ***. ** · Brooklyn, NY 11215

917-***-**** · ****************@*****.***

Professional Summary

Detail-oriented Data Entry Specialist with 15+ years of experience maintaining accurate records, processing high-volume applications, managing confidential documentation, and supporting administrative operations across government, finance, and property management. Highly proficient in Excel, Microsoft Office, SharePoint, Adobe, scanning systems, and high-speed typing. Strong ability to work independently, organize large datasets, meet deadlines, and maintain accuracy in fast-paced environments. Seeking a remote, non-phone role focused on data entry, document processing, or back-office support.

Core Skills

• Data Entry (12,000+ KPH Est.) · High-Speed Typing

• Microsoft Excel (Pivot Tables, VLOOKUP, Data Sorting, Reporting)

• Document Processing · Scanning · Filing · Recordkeeping

• Database Management · Digital Filing Systems

• SharePoint · Adobe · Microsoft Office Suite

• Email Handling · Non-Phone Communication

• Reporting · Quality Control · Workflow Prioritization

• Bilingual: English & Spanish

• Organization · Confidentiality · Deadline Management

Professional Experience

Computer Support Specialist / Data Entry Clerk

Governor’s Office of Employee Relations – Albany, NY 2007 – 2025

• Processed 1,000+ tuition, seminar, certification, and reimbursement applications annually with high accuracy.

• Managed intake of documents via email, fax, and postal mail, ensuring 100% accuracy in scanning, naming, and digital filing.

• Identified missing or incomplete applications and contacted applicants via email only, ensuring timely corrections.

• Entered applicant data into agency software with zero documented errors and consistently high data-entry speed.

• Maintained organized digital records, improving document retrieval efficiency by 30%.

• Assisted with reporting, document review, and maintaining compliance with processing standards.

Customer Service Representative / Team Lead

American Stock Transfer – Brooklyn, NY 2005 – 2007

• Updated shareholder accounts and processed 200+ account changes weekly with precise accuracy.

• Entered and maintained legal documentation including wills, trusts, and probate confirmations with error-free updates.

• Managed deceased shareholder accounts, maintaining secure and compliant digital files.

• Prepared and processed updates for major corporate clients including Coca-Cola, Raytheon, Wendy’s, Domino’s Pizza, and others.

Senior Employment Security Clerk

NYS Department of Labor – Troy, NY 1999 – 2004

• Electronically filed thousands of claimant records into state systems with zero data discrepancies.

• Entered and updated claimant information across multiple databases to support case processing.

• Adapted to updated policies, protocols, and digital workflows to ensure documentation accuracy.

• Performed administrative tasks including scanning, filing, forms processing, and digital record management.

Administrative Assistant

East Midtown Plaza – New York, NY 1997 – 1999

• Maintained and organized tenant files, leases, and correspondence, improving retrieval time by 40%.

• Entered payroll data, updated schedules, and supported supply ordering with consistent accuracy.

• Prepared letters, memos, and reports for management using Microsoft Word and Excel.

Administrative Assistant

Solil Management – New York, NY 1993 – 1997

• Entered daily work logs, itineraries, and payroll data with 100% accuracy.

• Maintained detailed property files and processed supply orders, reducing ordering errors by 20%.

• Typed and prepared correspondence for crew members, tenants, and management.

Education

Opportunities for a Better Tomorrow – Brooklyn, NY

GED — 1998

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