Administrative Professional with Strong Office Support Skills

Threse Amy OConnor

Jacksonville, FL 954-***-**** *************@*****.***

Professional Summary

Highly organized Administrative Professional and Virtual Assistant with extensive experience in data entry, office management, accounts receivable/payable, and customer service. Skilled in AI tools, QuickBooks, CRM platforms, POS systems, and productivity software to streamline operations, improve accuracy, and support cross-functional teams. Known for delivering efficient solutions, optimizing workflows, and managing complex administrative tasks.

Core Competencies

•Data Entry & Database Management

•Virtual Assistant & Remote Administrative Support

•Accounts Receivable / Payable Management

•Office & Staff Coordination

•CRM Systems (Salesforce, Customer.io, Zendesk, Stripe)

•Payroll & Expense Tracking

•Event Coordination & Permit Management

•POS Software & Hardware Experience

•Very Adaptable to Change & Flexible to Cross-Train

•Microsoft Office Suite QuickBooks Google Workspace

•Typing: 55 WPM 10-Key: 10,000 KPH

Professional Experience

Account Manager – AR/AP – Congruex / SEU of GA

•Managed billing, account reconciliation, and AR/AP processes for telecom and broadband services.

•Utilized AI and specialized software to track labor, expenses, and payments.

License & Title Coordinator – Enterprise Holdings

•Processed vehicle titles for nationwide fleet operations and supported AR/AP and office functions.

Office Manager – Acoustic Art Creations

•Oversaw payroll, HR, marketing, website, and social media for events and productions.

•Coordinated logistics and staffing for company events and merger activities.

Office Manager / Process Facilitator – New Image POS

•Directed repair operations, client communications, inventory, and CRM systems.

•Implemented marketing initiatives and optimized office processes.

Customer Service Associate – Dispute Resolution Network – American Express

•Investigated disputes for high-value clients, supported Centurion Card services, and trained new associates. AS400 experience

•Collaborate with Business Analysts to streamline workflows, increase production.

•Participated in Six Sigma initiatives to improve efficiency.

Additional Roles

•Assistant Manager – Fast Food in and after high school

•Pharmacy Technician – Eckerd Drugs / PharMor: Prescriptions, inventory, and customer service.

•Clerical / Customer Service Temp Roles: Administrative support across industries.

•Manufacturing – Motorola: Production and quality control.

•Office Assistant Manager – UBoxes: E-commerce operations and office workflows.

Key Achievements

•Streamlined AR/AP, data entry, and office workflows for various companies.

•Managed vehicle title processing and DMV compliance nationwide.

•Coordinated logistics, permitting, and staffing for concerts, city events, and private functions.

•Implemented CRM tools, POS systems, and marketing strategies to improve efficiency.

•Trained and supervised staff, improving on-boarding and productivity.

•Collaborated on Six Sigma projects and Production App development at AmEx, increasing team output.

Education

•BS in Business Management (In Progress) – University of Phoenix

•Computer Science – Bellevue Community College

•General Diploma – Cooper City High School

•Technical Coursework – Sheridan Technical College

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