Aspiring Operations Leader with Management Experience
Resume:
Brittany Ores
Whiting, IN *****
***********@*****.***
Professional Summary
There are some gaps in my work history due to moving and family time. I'm ready to conquer the world and do what I need to do for my family and also for the company I would like to retire at someday. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shift Manager (full-time)
McDonald's-Highland, IN
November 2024 to Present
• Maintained high standards of quality control to ensure customer satisfaction
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc
• Led a team of XX employees, providing guidance, coaching, and performance evaluations to drive productivity and achieve company goals
• Resolved customer complaints promptly and effectively, maintaining a high level of customer satisfaction and loyalty
Shift Manager
Burger King-Whiting, IN
March 2024 to September 2024
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image
• Ensured compliance with all regulatory requirements related to health, safety, sanitation, etc 1. Led a team of employees, providing guidance and support to ensure efficient operations
• Managed and resolved escalated customer issues, maintaining high levels of customer satisfaction Crew Member
Raccoon Valley Partners McDonalds-Clive, IA
July 2021 to June 2023
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
Cashier/Drive Thru Attendant
McDonald's-Waukee, IA
October 2018 to May 2021
1. Handle money, take orders, drop money, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service
Cashier/Drive Thru
Burger King-Waukee, IA
July 2017 to October 2018
1. Handle money, take orders, drop money, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service
Manager
McDonald's-Waukee, IA
November 2015 to June 2017
1. Handle money, take orders, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service, train new crew members, run shifts, do shift sheets, clean, stock, be in charge Skills Used Math skills and communication skills
Manager
McDonald's-Waukee, IA
November 2015 to June 2017
Responsibilities Handle money, take orders, drop money, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service, solving problems, closing or opening the store cashier
Dollar General-Schererville, IN
June 2015 to July 2015
1. Responsibilities
Handle money, provide customer service, operate the cash register, greet guests, direct guests to products, provide product knowledge, scan items, processes payments, provides change, bags items, stock shelves, and clean at the end of the day
Housekeeper/Laundry Aide
Kindred healthcare Transitional Care and Rehabilitation-Dyer, IN April 2015 to June 2015
1. Responsibilities
Clean patient's rooms, wipe down the facilities, mop, dust, stock up the cleaning cart, sweep, gather dirty laundry, wash the laundry, fold the laundry, deliver patient's personal things, stock the linen closets Cashier/Drive Thru
Burger King-Munster, IN
March 2014 to June 2014
1. Responsibilities
Handle money, take orders, drop money, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service
Skills Used
Math skills and communication skills
Cashier/Drive Thru
Burger King-Whiting, IN
January 2013 to February 2014
1. Responsibilities
Handle money, take orders, drop money, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service
Skills Used
Math skills and communication skills
Cashier/Drive Thru
McDonald's-Whiting, IN
July 2011 to November 2011
1. Responsibilities
Handle money, take orders, drop money, greet customers, clean, pass orders out, resolve customer complaints, answer customers' questions, issue receipts, refunds, receive payments by cash or credit card, provide customer service
Skills Used
Math skills and communication skills
Education
Some High School
George Rogers Clark High School-Hammond, IN
May 2011
Skills
• Driving
• Organizational skills
• Buffing
• Budgeting
• Supervising experience
• Computer skills
• Warehouse management system
• Banking
• Shift management
• Team Member
• Box truck
• Mechanical knowledge
• Food safety
• Time management
• POS
• Kitchen Experience
• Sales
• Cashiering
• Customer Service
• Casino
• ATS
• HR sourcing
• Moving
• Landscape maintenance
• Landscaping
• Forklift
• Hand tools
• Negotiation
• Laundry
• Communication skills
• Cash handling
• Cash register
• Guest services
• Hospitality
• Lawn care
• Marketing
• Food Safety
• Meal Preparation
• Calipers
• Surveillance
• Load & unload
• Security
• Analysis skills
• Carpet cleaning
• Heavy lifting
• Restaurant experience
• Janitorial experience
• Food Prep
• Leadership
• Succession planning
• OSHA
• Customer service
• Team management
• Basic Math
• Microsoft Word
• Recruiting
• Groundskeeping
• Micrometer
• Food Service
• Assembly
• Title processing
• Mowing
• Culinary experience
• Commercial cleaning
• Microsoft Outlook
• Cash Handling
• Fast Food
Certifications and Licenses
Non-CDL Class C
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