Microsoft Software Training Specialist
Resume:
Margo Mills
*** ****** ****** **. ****. MN ***** 651-***-**** ************@*****.***
PROFILE
Taught customized theater workshops to ages K-Adult
Made a living as a professional actress for 6 years
Over 15 years’ experience teaching computer software
Two years’ experience teaching workshops for the Minneapolis Daycare Association
EXPERIENCE
Museum of Illusions Bloomington, MN
Illusion Specialist December 2024 – Present
Paisley Park Chanhassen, MN
Tour Guide August 2022 – August 2024
Lead three 1 or 3 hour tours a day
Memorized a 12-page script about Prince and 100 facts about Prince and Paisley Park
Kept up to date with constantly changing script and exhibits
Assist with events including Celebration which hosted over 5000 people from around the world
Attended all required meetings and trainings
Trained new tour guides
University of Minnesota St. Paul, MN
Independent Contractor August 2020 – October 2020
Assisted in training 1,700 University of Minnesota Employees
Became an expert in the program Tririga, a web-based system that integrates
real estate, capital project, facilities, operation,
portfolio data and energy management in a single we platform.
Taught 2 online classes per day
Communicated with my producer to deliver top quality training
Community Education Anoka, Isanti, Elk River MN
Software Applications Instructor October 2016 – June 2024
Wrote custom manuals for Microsoft Excel, Word, PowerPoint,
Outlook
Conducted onsite and online training
Travel when required
Provided unending post class support
Benchmark Computer Learning Eden Prairie, MN
Software Applications Instructor May 2013 – September 2016
Certified by Microsoft – Microsoft Office User Specialist (MOUS)
Delivered training with an average of 8.8 on a 9.0 scall, consistently
exceeding the company’s standard of 8.0
Increased knowledge base of applications from 100 to over 150
Developed and created custom course manuals for enterpriser-level external customers
Managed and provided step-by-step solutions for students via addendums
to manuals and follow up support after class
Created content and curriculum addendums to supplement courseware and manuals
Consistently upgraded my value to the company by mastering new software and
certifications as they became available.
Trained Mentored and trained new instructors
Beltmann Group Roseville, MN
Corporate Trainer November 2011 – February 2013
Understood company goals for training and employees’ skill levels
Wrote manuals for Microsoft Word, Excel, PowerPoint, Outlook, Access, Project to
assist the company’s transition from Microsoft Office Suite 2003 to 2010
Developed training schedules and coordinated associated logistics
Trained employees
Minnesota School of Business Plymouth, MN
Instructor May 2008 – November 2011
Created syllabus, curriculum and tests for each class taught
Calculated and submitted mid-term and final term grades
Maintained up to date attendance and student progress records
Participated in meetings, student activities, school functions, staff trainings and graduation
Minneapolis Business College Roseville, MN
Business Instructor November 2006 – May 2008
Actively participated in the International Association of Administrative Professionals (IAAP)
Served as staff liaison between IAAP chapter and students, staff and faculty
Created curriculum and tests for each class taught
Calculated and submitted mid-term and final term grades
Troubleshot hardware and software issues
Developed a yearly plan for professional development
New Horizons Computer Learning Center Edina, MN
Desktop Applications Instructor November 2004 – October 2006
Delivered training with an 8.7 rating on a 9.0 scale on student evaluations
Mentored and trained new instructors
Increased knowledge base and increased the number of classes I was qualified to teach
Developed addendums to supplement class manuals
The Refreshment Committee Theater Company St. Paul, MN
Office Manager September 1990 – February 1996
Booked local, national and international tours
Assisted with creating a process to schedule tours
Created artist contracts
Created and sent out publicity packets
Booked rehearsal and show venues
Performed in 10 local touring shows created by myself and fellow actors
EDUCATION
Bachelor of Science in Communications with a theater major and a public speaking minor – North Central University
Bachelor of Science in Psychology– North Central University
References
Name
Relationship
Telephone Number
Natasha White
Co-worker at Paisley Park
Karen Schober
Co-worker at Paisley Park
Connie Sorenson
Co-worker at ExecuTrain Computer Learning
LIST OF PROGRAMS I HAVE TRAINED
Microsoft Office Suite versions 7.0 – 2020
Visual Basic for Applications
Adobe Dreamweaver, InDesign, Illustrator, Photoshop
SOFT SKILL CLASSES I HAVE TAUGHT
Train the Trainer
Time Management
Creating and Delivering Effective Presentations
Public Speaking
Theater
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