Data Entry Clerk Candidate with Customer Service Expertise

DEBORAH CEASAR

Houston, Texas *****

713-***-**** **********@*****.***

Highly skilled and dedicated customer service professional with over 5 years of experience in call center operations and leadership. Seeking a challenging position as a Service Coordinator, utilizing my expertise in customer service, team management, and problem-solving to contribute to the success of the organization.

SKILLS:

●5+ years of progressive experience in customer service and call center environments.

●Proven track record of providing exceptional customer support, resolving issues, and ensuring customer satisfaction.

●Strong leadership skills, with a successful track record of managing teams and driving performance improvements.

●Excellent communication and interpersonal skills, adept at building rapport with customers and colleagues.

●Proficient in utilizing call center software, CRM systems, Cisco Jabber, SAP, Genesys and other customer service tools.

●Detail-oriented and highly organized, with the ability to multitask and prioritize effectively.

●Adaptable and resilient, able to work under pressure in fast-paced environments.

●Demonstrated problem-solving abilities, with a focus on finding innovative solutions to enhance customer experiences.

WORK EXPERIENCE: State of Texas HHS October 2023 to 2026

Human Services Spec II for Hurricane Alyshia Katrina Texas floods Beryl Answer inbound calls/outbound calls related to hurricane disaster call inquiries. In-depth knowledge of programs and procedures. Knowledge of other state programs that could assist. Organize and manage time effectively. Ability to articulate to clients and coworkers effectively. Ability to use clear notation when documentating the events of the call. Multitask working in a group environment yet independent.

House of charity - August 2023 to Current

Office Manager Nonprofit

Facilitate community functions to assist with refugees in the area

Arrange/Organize Medical Mission Outside of the USA

Fund Raising

Office functions payroll and time & attendance etc.

Spectra force – September 2022 to February 17, 2023

Remote Data Entry Position (Contract Ended)

Reviewed customer information and updated doctors' and nurses' documentation.

Ensured patients had valid prescriptions for the new year.

Performed data entry tasks and other assigned job functions.

St Jude Visiting Nurses, Inc - Houston, TX – November 2019 to March 2022

Customer Service Representative (Part-time)

Assisted and evaluated inbound calls, addressing lifestyle needs of clients.

Coordinated with supportive agencies to meet clients' medical and nutritional requirements.

Organized and maintained monthly schedules of events and services.

Aided in insurance selections and informed clients about benefits.

Delivered customer-centric services to physically challenged clients, policyholders, and agents.

Work with PRN doing blood draws catheter urine samples and tube feeding

Responded to inquiries regarding coverage and identified coverage gaps.

Handled basic insurance questions, insurance verification, eligibility checks, and patient demographics.

Sutherland Global Services - Houston, TX - August 2016 to November 2019

Customer Service Representative/Call Center Lead

Answer inbound calls in a call center setting, addressing billing, sales, and customer service inquiries.

Acted as a liaison between multiple departments, including retention and customer service.

Managed employee attendance and daily work schedules.

Demonstrated multitasking, prioritization, and organizational skills to meet client needs.

Communicated effectively in English, both verbally and in writing.

Identified customer needs and proactively offered solutions.

Ensured adherence to procedures and monitored call flow for customer satisfaction.

Handled customer escalations and acted as a liaison between management and employees.

Maintained customer confidentiality. Call B2B customer contact with new and existing services.

Home Depot - Katy, TX - August 2007 to November 2015

Expeditor

Scheduled vendors, purchased materials, and coordinated deliveries for customer contracts.

Provided quotes and ordered supplies for customers.

Ensured timely receipt of building materials and equipment to meet project schedules.

Maintained constant communication with vendors.

Demonstrated excellent written and oral communication skills.

Handled physical tasks, including lifting, standing, squatting, walking, and sitting for extended periods.

Utilized forklift for planogram settings.

EDUCATION:

Diploma – Business Administration, Thomas W Harvey High School - Painesville, Ohio

Certification –Nurses Aid Certification Thomas W. Harvey High School Painesville, Ohio

Associate degree in communication, Davenport College, Grand Rapids, Michigan

Classes in Chemical Dependency Counseling Houston Community College

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