Operations Support and Team Lead Professional
Resume:
Luz Pierce
El Paso, TX *****
**********@***.***
Work Experience
Porter 1 / Porter Supervisor
Deployed Resources, LLC - El Paso, TX
January 2023 to Present
Porter III
Porter III, under the guidance of the Assistant Site Manager, manages overall field services, operations, and functions in assigned area including post reviews, Specialist inspections, emergency response, client liaison, post order compliance reviews and special projects as assigned. This position reports directly to the Assistant Site Manager.
• As directed, conduct analyses of operational performance and data, gather information, and assist in implementing corrective action
• Supervise Porter I, Porter II’s and other company personnel assigned to one or more posts at client site. May temporarily act on behalf of line management.
• Must perform all duties in accordance with client policies and procedures and all state and federal regulations.
Porter I
Work across departments to ensure that staff and associates have what they need at the point in time when they need it. Whether delivering items directly to staff or providing support to housekeeping, warehouse, foodservice, office space, or other areas that need assistance. They are critical to ensure smooth operations throughout the entire facility. Restock, organize, sort and label supply items; clean, organize and stock locations which house overstock items; pack, re-locate and distribute supplies to stations/ports
• Pick up medical prescriptions from local pharmacies.
• Maintain compliance with all company policies and procedures
• Assist operating access doors
• maintain line of sight
• Provide Detainees the essentials Food, Medical, Shelter Case Aide
Loyal Source - Pecos, TX
May 2021 to October 2022
• Process the AUC Admission and Intake
• Perform Interview / 1st Assessment
• Prepare the UAC discharge File for the Discharge date.
• Make calls to UAC's sponsors for discharge instructions.
• Scan and upload intake and discharges file for the portal and the public.
• Maintain the UAC case file and UAC Portal in accordance with ORR policies and procedures
• Verify UAC Property when discharged
• Travel at times with UACs for reunifications.
Youth Care Worker
Loyal Source - Pecos, TX
June 2021 to May 2022
• Provided a safe, stimulating environment for young children.
• Provided individual and group instruction in social living. Observed, reported, and documented client behavior patterns.
• We have provided a line of sight and supervision to UACs at all times, assisted with minor intakes providing minors with personal hygiene supplies and activities during the day.
• Provide an environment that promotes appropriate behavior and provides positive guidance techniques.
Day Shift Supervisor
Culmen International
April 2021 to May 2021
•My Responsibilities were to set schedules for staff UC Workers, make sure workers and assistant supervisors knew their roles and responsibilities, resolve staff grievances.
• Attend meeting on a daily basis and assumed Manager responsibilities as needed.
• Provide head count and assist on the floor when needed.
•Assist UC’S with bed movements and incident reports. Direct Care Worker
BCFS Health and Human Services
April 2020 to May 2020
• Transported to appointments, errands and activities. Participated in staff and administrative meetings as well as in-service trainings.
• Provided environment that promotes appropriate behavior and provide positive guidance techniques.
• Delivered feedback in productive and diplomatic manner. Demonstrated professionalism in conduct, demeanor and work habits.
• Provided safe, stimulating environment for young children.
• Provided individual and group instruction in social living. Observed, reported and documented client behavior patterns.
• Provided line of sight and supervision to UAC's at all times, assisted with minor intakes providing minors with personal hygiene supplies and activities during the day. Unarmed Security Officer
Strategic Security
November 2019 to January 2020
• Performed walking patrols throughout duration of shift. As an Unarmed Security Officer, I was to maintain my post and assist Border Patrol Agents with escorts and traveling around the shelter and observe and report misconduct behavior.
Direct Care Worker
Favorite Healthcare Staffing
December 2018 to September 2019
• Provided line of sight for UA's and have them follow their daily schedule by assisting school, religious services, leisure time.
• Took pride in appearance and cleanliness of individuals served.
• Transported to appointments, errands and activities.
• Assistant to Onsite Supervisor at times
El Paso supported living,
Aug 2013 - Dec 2015
• Maintained professional boundaries with consumers and staff.
• Assisted amazing people supported in everyday activities and daily routines.
• Participated with groups during therapeutic activities. Organized and participated in age - appropriate activities, hobbies and socialization opportunities with consumers.
• Supported individuals in maintaining healthy relationships and resolving conflicts.
• Supported and followed person centered plan, behavior plans, nutritional requirements and doctor orders.
• Trained clients in necessary areas for community living. Ensured clients' safety and well-being by resolving issues and enforcing supports.
• Provided treatment, training, guidance and support by following Individual Treatment Plan.
• Transported clients to treatment, vocational, recreational and leisure activities.
• Provided care and assistance to adults in residential setting.
• Transported to appointments, errands and activities. Participated in staff meetings, trainings and personal development goals.
• Provided direct care, behavioral intervention and skill building activities and assistance to clients.
• I was a home team leader supervising staff making sure they would provide proper care and treatment to clients. Worked at the CTD department performing clerical jobs such as scanning, filing, and answering phone calls. Preparing Neo's material and paperwork as well as computer training. Education
High School Diploma
Socorro High School - El Paso, TX
June 1998
Skills
• First aid
• Shift Management
• Conflict Management
• Clerical Experience
• Security
• Management
• Supervising Experience
Certifications and Licenses
CPR Certification
First Aid Certification
AED Certification
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