Administrative & Customer Service Specialist
Resume:
Raquel Woodard
Houston, TX 77087
***************@*****.***
OBJECTIVE
Seeking a position for Administrative Assistant and or Customer Service position, A Customer Service Professional, with more than 25 years of experience, strong in detail and demonstrated success in collaborating with customer orders, numbers, shipping and receiving.
SUMMARY
Experience in Customer Service.
Proficient in Microsoft Word, Excel, and various Windows applications. Knowledgeable with Power Point, Quick Books, and familiar with Microsoft Access.
Excellent written and verbal communication skills.
Outstanding attendance record, honest and dependable.
PROFESSIONAL RELATED EXPERIENCE
Knowledge of Administrative and Clerical procedures and systems.
Perform general office duties such as greeting visitors and determine whether they should be given access to a specific individual, answer multi-line phones, provided information to callers, take message or transfer calls to the appropriate individuals according to their needs.
Manage and maintain executive schedules. Prepared agendas and plan for committee, board, and other meetings.
Operate office equipment such as fax machines, copier, and word processor phone system and use computer for speed sheets to prepare invoices memos, letters and other documents using word processor.
Create and manage files and retrieve corporate documents, records of contacts, accounts, and orders. Basic bookkeeping skills.
Call and schedule appointments with company agents to set up merchant accounts with clients.
Recognized for de-escalating customer service concerns, excelling in multitasking, and adapting to client needs as they develop.
Maintaining confidentiality in areas of HIPAA compliance 100% of the time.
PROFESSIONAL RELATED HISTORY
ACCESS Wireless/ SDI Marketing, Houston TX
Customer Service Agent, 2015- 2018
G & R Realty, Houston TX
Office Assistant 2014-2020
Joseph House Community Outreach Center Houston TX
Data Entry 2020-2023
Startek, Grand Junction CO 2020-2022
oCustomer Service representative
Heal 2 Live, Houston TX
Program Director 2018- present
EDUCATION
Houston Community College Houston, TX G.E.D 2016
Houston Community College Houston, TX Assoc. Human Service Technology, Present
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