Aspiring Project Manager with Scrum Certification

Crystal Dalrymple 786-***-****

************@*****.*** Temple Terrace, FL 3363

SUMMARY Driven Junior Project Manager with a certification in Scrum, with experience across the full project management life cycle including managing and delivering assigned projects. Supported the full project life cycle including requirements gathering, creation of project plans and schedules, obtaining and managing resources, managing budget, and facilitating project execution, deployment and closure. Maintains a proven track record of supporting Senior Project Managers on large and complex projects, while managing smaller projects independently. Skilled at managing project resources while continually seeking opportunities to increase customer satisfaction. Adept at analyzing data and identifying solutions, while adapting to shifting priorities and deadlines. Bringing exceptional written and oral communication skills paired with expertise in financial analysis and project coordination. Strong interest and knowledge of Business analysis and ability to resolve complex IT-related problems. Dedicated to offering locally relevant oversight and management techniques. SKILLSCertified Scrum Master •

Proficient in MS Word, MS Excel, MS Project, MS PowerPoint, Visio, JIRA, Sharepoint • Customer-driven team player, with strong interpersonal and customer interface skills • Detail-oriented with excellent organizational and analytical skills. • Self-starter, highly motivated to obtain goals/results. • Strong interest and knowledge of Business analysis and ability to resolve complex IT- • related problems. Proven demonstration of leadership. • Ability to work independently or collaborate in a diverse team environment. • Energetic and able to initiate completion of tasks or activities without necessary • supervision. Experienced in problem solving, making decisions, and interacting positively in •

challenging situations. Excellent communication/presentation skills, both oral and written, and able to tailor •

communication to various levels of the organization. Ability to interact professionally with a diverse group of executives, managers, and • subject matter experts. Ability to work in a fast-paced changing environment while coordinating multiple •

complex projects simultaneously. Capable of thriving in a dynamic and fast-paced environment with the ability to prioritize •

competing deliverables due to changing timelines. Ability to drive strategic projects to completion on time and in scope. • Ability to build working relationships with diverse cross functional teams. • Successfully engage in multiple initiatives simultaneously. • WORK EXPERIENCE Project Coordinator- Communication, Centene Corporation (Contract) 10/2/2023-Current, Tampa, FL Supported the Program Configuration Team’s Project Managers in the Integrated •

Communication Services Department. Assisted the Project Managers with projects, implementations, and run-the-business •

activities. Responsibilities included taking meeting notes, proofing, testing/validation activities, •

running and creating reports. Maintain comprehensive project documentation, such as meeting minutes, action items, •

and issue lists Performed Testing/Validation proofing for NJ Medicaid first articles to ensure accuracy •

of materials. Effectively oversee projects, make use of industry and corporate standard project •

management tools and methodologies. Supported Annual Election Period (AEP) fulfillment activities including •

testing/validation proofing to ensure accuracy of the following materials: Welcome Kits, CCP Adhoc, PDP Adhoc, Member Benefit Overvew, Non-Renewal Letters, ANOCs, Member Notification & Disruption Letters, OTCs, Enrollment guides, PDP Plan benefits at a glance, PDP Benefit Highlight,PBaaG, ANOC- DTI with/out ADAP, CCP Plan Benefit at a glance, EG- PrintNon renewal, PDP MMR 2025, CCP Welcome kits,ENG RGX Refresh, CCP ANOCs with/out LIS Supported translation team on Enrollment guides, market translation & process, • Identifying additional market translation,Enrollment Apps, Enrollment Long forms, ANOC LP, ANOCS DSNP TPT/RWS- compliance and membership, AEP Summary of Benefits (SBs), EOCS,Over the counter: OTC Highlights, Spendable Flyers, OTC Catalog long, CCP Welcome kits, CCP ANOCs with/out LIS, Non/market, Enrollment request, DBD- dental benefit, NOPP, Star ratings and Twill flyer Contribute to the creation and upkeep of departmental procedures and the corporate • project management methodology. Supported process improvement efforts to streamline the White Glove member •

fulfillment process. Assisted Project manager with managing RGX refresh and documents needing transition. • Assisted Project Managers with White Glove documentation • Assisted Project Manager with uploading final versions of CCP Benefit Highlights to •

SharePoint. Assisted with creating process documentation for various Step Actions according to • system procedures – including CCP & PPD ADHOC- Medicare Advantage Plans & Prescription Drug Plans, NRL- Non-Renewals, MBO- Member Benefit Overview, NJ CAID First Articles for children, Welcome kits, and Member Retention Guide. Provided timely status updates to project teams and leadership regarding tasks assigned to •

me to ensure projects are meeting deadlines. Built useful working relationships with all team members as well as my people leader. • Gathered, analyzed, and disseminated information to the project manager to maintain • project progress and ensure quality issues were addressed with the strategic print vendors. Proactively requested to shadow each PM on the Program Configuration team to gain •

insight into their daily

processes.

HealthCare Service Group- Project Manager for Environmental Science 09/2020- 2/2023, Hillsborough County, Brandon, FL Ensured proper staffing levels are maintained. • Ensured all deep clean, stripping/ waxing, project calendars, buffing schedules, etc. are • being followed. Responsible for always maintaining proper supply levels and emergency stock levels. • Completed all QCI check lists daily, three per housekeeper per day (one deep clean). • Handled multiple projects across project teams simultaneously. • Lead discovery sessions to gather requirements from clients, while simultaneously •

guiding them on best practices and recommendations. Track and document user stories, process flows, acceptance criteria, value maps, and the • overarching project management plan. Lead the daily scrum ceremonies. • Tracked, maintained, and reported on various video localization projects. • Coached, facilitated, and maintained steady and beneficial Agile process methodologies •

for the teams, driving process, and transparency. Communicated with the business around the team's velocity and projects health while • supporting the PMO in reporting on all teams' status. Prepared and led project plans, documentation, risk mitigation, and resource management • as needed for cross-team initiatives and large projects/programs. Resolved urgent issues and removed impediments for the team Lead and facilitated • architecture. Analyzed and granted access rights for audits, risk & compliance assessment & audit. • Monitored payroll daily correcting any issues from the previous day and entering the •

employee hours into the payroll confirmation sheet. Monitored attendance, punctuality, and adherence daily. • Logged into Apollo daily and uploaded a daily census. •• Ordered and checked Shoes for Crews when hiring new staff. GracePoint: Project Coordinator: Insurance

Precertification

09/2019- 02/2021, Hillsborough County,

Tampa, FL

Received and verified requests for prior authorizations and ensured that they were •

administered properly. Thoroughly reviewed insurance plans and processed required referrals. • Sorted medical records and submitted data to the appropriate insurance carrier in a bid to • expedite the authorization process and enter data in supporting systems enrollment of new and existing patients. Called insurance companies to verify benefits for each assigned patient, reviewed plan • details and requirements for reimbursements, initiated pre-authorization, appeals, and copay information. Initiated benefit verification by reviewing patient data to determine authorizations and •

identify any missing information or gaps. Keep a record of the patient's insurance details in their file for easy access. • Processed and submitted insurance claims daily and followed up on unpaid claims. • Identified patients with payment issues, noted these issues on the patient's chart, and set • up a conference with them during the visit. Document all conversations with patients about payment in their file. • Applied billing and coding principles consistent with government regulatory standards. • Monitored potential delays or pending cases and recorded all communication between • insurance carriers and facility representatives. Verified patients’ benefits and ensured that proper prior authorization and reauthorization • was obtained for additional treatment.

Collected copay from patients. •

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