Operations Support and Team Lead Professional
Resume:
Shamika Preston-White
Contact
Newnan, GA *****
*********.**@*****.***
Objective
My primary objective is to support the functioning of business operations by managing staff, coordinating operations, and ensuring exceptional customer services. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performances,
Education
J. P. Taravella High School - Coral Springs, FL
Key Skills
Marketing
Project Management
Budget Planning
Communication
Problem-solving
Experience
Grocery Specialty Department Associate
Publix - Newnan, GA
August 2022 to Present
Provided excellent customer service by assisting shoppers with product locations, answering inquiries, and addressing concerns promptly.
Operated cash registers efficiently, handling transactions, processing payments, and issuing receipts with accuracy and speed.
Supported promotional activities by setting up displays, distributing promotional materials, and encouraging customers to participate in special offers.
Collaborated with team members to unload and organize deliveries, ensuring that products were stored properly and efficiently.
Handled customer complaints and escalated issues to management when necessary, ensuring customer satisfaction and loyalty.
Production Specialist
HelloFresh- Newman, GA
January 2022 to August 2022
Oversee the daily production activities, ensuring adherence to production schedules and targets.
Monitor and manage the flow of materials and ingredients through the production line.
Coordinate with other departments to ensure seamless operations and timely delivery of products.
Train, mentor, and supervise production staff, fostering a collaborative and efficient work environment.
Address and resolve any quality issues promptly to minimize production downtime.
Assistant Manager
International House of Pancakes
May 2014 to May 2021
Assist in recruiting, hiring, and training new employees.
Schedule and coordinate shifts for staff members.
Monitor employee performance and provide feedback and coaching.
Address and resolve any employee conflicts or issues.
Implement strategies to improve customer service and engagement.
Assist in managing daily restaurant operations, including opening and closing procedures.
Oversee inventory management, including ordering and stocking supplies.
Ensure compliance with health and safety regulations.
Handle cash management, including daily deposits and reconciliations.
Implement marketing strategies to attract and retain customers.
Assistant Manager
McDonald's - Coral Springs, FL
March 2003 to May 2014
Overseeing daily operations and managing shifts to ensure proper staffing and smooth workflow.
Maintaining accurate records of employee schedules, inventory, financial transactions, and other operational data.
Monitoring food preparation processes to ensure consistency, quality, and adherence to McDonald's standards.
Managing stock levels of raw materials and finished products, ensuring proper rotation and minimizing waste.
Assisting in identifying potential leaders within the team and supporting their development.
Ensuring staff are trained on emergency procedures and safety protocols.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate