Medical Administrative & Patient Services Professional

Customer service- oriented professional with healthcare industry, research, retail sales, and management experience. Able to provide administrative support and function as the primary interface between the patient and the provider. Capable of coordinating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Manage deadlines and meet quality standards with accuracy and consistent attention to detail.

Critical thinking and active listening skills necessary to interpret, analyze, and apply information.

Demonstrate independent work initiative and sound decision-making skills.

Medical Administrative Assistant Medical Office Medical Terminology HIPAA Compliance Patient Processing Medicare Medicaid Medical Records CMS 1500 Claim Form Qual-World – Fort Collins, CO 07/2022 – 10/2024

Fieldwork Assistant

Managed international qualitative research projects including interviews, focus groups, and online methodologies.

Oversaw recruitment, screened respondents, and organized project communications.

Coordinated internal and external resources for fieldwork, translations, and facility arrangements, ensuring clear communication with stakeholders.

Ensured project goals, quality standards, and timelines were met while monitoring fieldwork and resolving issues.

Managed project budgets, processed payments, and handled invoices.

Programmed online screeners, scheduled moderators, and utilized research platforms for data collection.

Analyzed screener data and maintained project documentation for clients. Concentrix Call Center – Portales, NM 03/2021 – 03/2022 Sales and Service Advisor / Customer Service

Handled inbound phone calls regarding the Humana Mail Order Pharmacy program.

Placed outbound phone calls requesting refills for Humana members and enrolling new medications into the mail order pharmacy when applicable.

Maintained professional relationships with physicians and reached out for pertinent contact information as needed. New York & Company – San Diego, CA 04/2012 – 01/2015 Retail Assistant Sales Manager / Customer Service (06/2012 – 01/2015)

Created schedules and breaks, counted drawers, completed bank deposits, ran reports, and ensured staff safety.

Managed up to 5 employees, hired and trained associates, and ensured team met goals.

Worked with store manager and district manager, completed floor sets, and stayed aware of promotions.

Monitored inventory, placed orders, and scheduled inventory shipments from headquarters to store.

Answered inbound calls and placed outbound calls to handle customer needs and verification of stock.

Conducted performance evaluations, issued discipline, and processed employee paperwork.

Assisted customers, trained staff, oversaw up to 5 employees, processed refunds, and completed transactions.

Accepted and stocked inventory, counted items, and assisted with creating staff schedules.

Served as key holder, opened and closed store, handled finances, completed deposits, and counted register tills.

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

Located merchandise, promoted store credit cards and surveys, and handled sensitive customer information. Kodi Joy

Fort Collins, CO 575-***-**** ********@*****.*** PROFESSIONAL PROFILE

KEY QUALIFICATIONS

WORK EXPERIENCE

Kodi Joy (cont.)

EDUCATION / TECHNOLOGY

Purdue Global University Bachelor of Science Degree – Health and Wellness, 2022 Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2021 Microsoft Office Applications – MS Word, MS PowerPoint; Typing Speed – 45 WPM VOLUNTEER EXPERIENCE

Private Duty Care – Clovis, NM

Caregiver

01/2016 – 08/2021

Assist with hygiene, food preparation, laundry, housekeeping, running errands, and personal care.

Follow care plan, document observations in chart, ensure medications are taken, and transport to appointments.

Attend appointments, communicate with home health aides, and assist with therapy and range of motion.

Handle client finances, pay bills, and ensure safety and wellbeing.

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