Multifaceted Administrative Professional and Customer Specialist

REBEKAHANTE

***********@*******.*** 425-***-**** Kirkland, WA 98034

Work History

Medical Office Assistant, Lake Washington Pain Management, Kirkland, WA April 2019 - September 2025

Responsible for a variety of administrative and clinical duties to ensure the smooth and efficient operation of the medical office.

• Answered phones and greeted patients in a professional manner

• Managed and scheduled patient appointments

• Maintained electronic health records

• Handled billing and insurance claims

• Managed office supplies

• Communicated effectively with patients and staff

• Ensured the reception area was tidy and organized Senior Customer Service Representative, Exela Technologies, Redmond, WA March 2012 - March 2019

Oversaw the gathering and shipping of sensitive materials, ensuring proper delivery and cost savings. Assisted customers via email and chat, reducing lost time and saving costs. Demonstrated active listening and inquiry skills to determine customer needs, resulting in annual savings. Managed high-volume paperwork and maintained thorough records.

• Stayed current on freight and shipping practices and regulations

• Maintained strong relationships with shipping carriers, such as UPS, FedEx, and DHL, ensuring on-time deliveries

• Sent booking requests to freight forwarders and generated bills of lading

• Coordinated with nine vendors to schedule daily pickups

• Supervised material flow, storage, and global order fulfillment

• Enforced on-time shipment of products to deliver exceptional customer experiences

• Estimated weights, heights, and centers of balance to ensure proper packaging of products

• Responsible for opening and closing a secure facility requiring special access Shipping Expert, The UPS Store Inc., Kirkland, WA

May 2003 - March 2011

Verified data integrity and accuracy while assisting customers and handling high volumes of inquiries. Recognized for exceptional performance with awards for the lowest claims filed in 2008 and 2010.

• Assisted between 30 and 50 customers per hour by answering questions, responding to inquiries, and managing telephone requests

• Accurately entered details such as payments, account information, and call logs into iShip software system

• Answered an average of 50 calls, emails, and faxes per day, resolving customer issues and providing product information

• Initiated over 100 calls per month to ensure collection of overdue payments

• Maintained "Mail Manager" records, handling defaults, First-Class mail, and abandoned mail for over 700 mailboxes

Certifications

• Certified as Notary Public in 1998 and 2008

Education

Mount Whitney High School

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