Versatile Administrative and Customer Service Professional

Phillip Caudillo **** Singleton Blvd Dallas, Texas 75237 214-***-****

********@*****.***

Summary

Highly motivated and adaptable professional with over 16 years of experience in customer service, warehouse operations, and administrative support. Possesses strong computer skills and thrives in fast-paced environments. Eager to learn new tasks and contribute to the team success.

Experience

Automation Specialist Automation (Dallas, TX) April 2018 - Present Processed cancellations and refunds for nationwide auto retailer customers. Supported daily operations for Gap, Service, and Maintenance departments for both personal and company vehicles.

Contributed to eƯicient customer service by resolving inquiries promptly and accurately.

Delivery Driver Dr. Delphinium (Dallas, TX) September 2017 - February 2018 Delivered floral arrangements to customers within time constraints. Managed special orders and communicated eƯectively with clients. Provided exceptional customer service through phone and in-person interactions. Treatment Technician Recovery Healthcare Corporation (Dallas, TX) November 2014 - June 2017

Administered drug patches and conducted urine analysis for treatment and drug prevention facility.

Handled all administrative paperwork for external processing. Collaborated eƯectively with the Texas court system. Education

Axia College of the University of Phoenix Dallas, TX November 2009 - April 2011 Associate Degree in Criminal Justice

Skills

Computer Skills: Proficient in MS OƯice Suite (Word, Excel, PowerPoint) Customer Service: Excellent communication and interpersonal skills Problem-Solving: Ability to identify and resolve issues eƯiciently Teamwork: Collaborative and adaptable, works well in a team environment Time Management: Ability to prioritize tasks and meet deadline

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