Front Desk Professional with Diverse Customer Service Experience
Resume:
Elisheba Core
Brooklyn, NY *****
*******@*****.***
Work Experience
Front Desk Agent
Marriott International-New York, NY
April 2025 to October 2025
• Greet guests warmly and assist with check-in and check-out procedures.
• Answer phone calls, emails, and inquiries promptly and professionally.
• Handle guest reservations, cancellations, and modifications using the property’s booking system.
• Provide information about hotel amenities, local attractions, and transportation options.
• Address and resolve guest concerns or complaints in a timely and courteous manner.
• Process payments, verify identification, and maintain accurate financial records.
• Coordinate with housekeeping and maintenance to ensure rooms are ready and issues are handled quickly.
• Maintain a clean, organized, and welcoming front desk area.
• Uphold company policies and follow all safety and security procedures. Ticket Broker
Salem Seats-New York, NY
February 2024 to May 2025
This job requires traveling to several renowned entertainment venues in the New York and New Jersey region in order to buy tickets thus being the face of this company and ensuring the process runs smoothly. Customer Service
CVS Health-Manhattan, NY
May 2023 to February 2024
This position handles
• Customer service inquiries and problems on telephone, internet or written correspondence.
• Customer inquiries are of basic and routine nature.
• Maintenance on inventory and sales floor
• Keeping price changes updated
• Cashier
Babysitter
Brooklyn, NY
November 2022 to June 2023
• Followed specific dietary restrictions and prepared nutritious meals and snacks for children
• Engaged children in educational playtime activities, promoting cognitive development and creativity
• Managed bedtime routines, ensuring children were settled comfortably for a restful night's sleep
• Assisted with homework assignments, offering guidance and support as needed
• Organized fun outings to parks, museums, libraries, or other recreational facilities to encourage socialization and exploration
• Built strong relationships with families through trustworthiness, reliability, and professionalism
• Handled emergency situations calmly and efficiently, following established protocols to ensure the safety of the children under my care
Creative Assistant
JBailey Creations-Brooklyn, NY
September 2019 to February 2021
• Set up mannequins and displays in order to entice more customers
• Welcomed customers into the workplace and insured that they are comfortable
• Ran social media page
• Handled phone calls and set appointments
Pantry Worker
Summer Youth Employment Program (SYEP)-Brooklyn, NY June 2019 to September 2019
Education
High school diploma
Science Skills Center High School-Brooklyn, NY
September 2019 to June 2022
Skills
• Sales
• Negotiation
• Office Management
• Communication skills (2 years)
• Social media strategy
• Grocery store
• Purchasing
• Filing (2 years)
• Leadership
• Food Preparation
• Toddler care
• Inventory management
• Infant care
• Business development
• Public speaking
• Data Entry
• Organizational skills
• Computer skills (5 years)
• Front Desk
• Food Service
• Nanny experience with school-age children
• Office experience
• Personal Assistant Experience
• Host/hostess experience
• Pet sitting
• Serving Experience
• Training & development
• Customer service
Languages
• Spanish
Certifications and Licenses
First Aid Certification
CPR Certification
January 2025 to January 2027
Food Handler Certification
Additional Information
I am an early graduate, during my last year in high I and other upperclassmen were chosen to take a course that required us to help the incoming
freshmen throughout their whole freshman year. This required a lot of people skills, fast thinking, teamwork, creativity, critical thinking along with being able to work at a fast pace.
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