Dispatch and Correctional Professional
Resume:
Macie Lafleur
Opelousas, LA *****
**********@*****.***
Professional Summary
I have 5 years experience dispatching. I’ve worked alongside Sherriff and city police in assisting them with running plates, checking for warrants, operating a CAD system, maintaining radio etiquette, entering and removing things from NCIC, dispatching them to emergent and non emergent calls, overall making sure they get home safe to their families. I’ve also worked alongside EMS and Fire, dispatching them to calls as well. I'm very good at speaking with the public and keeping them calm in times of emergency situations because of my experience dispatching. I have some knowledge of medical terminology because I attended EMT school back in 2022. Ive worked in other fields such as customer service. I’ve also worked in corrections in the state or North Carolina and Louisiana. I am a very fast learner and reliable worker. Authorized to work in the US for any employer
Work Experience
Correctional Officer
ST. LANDRY PARISH SHERIFF'S DEPARTMENT-Opelousas, LA October 2025 to Present
I work in booking and intake. I do a lot of clerical work. I book people into our facility when they come to jail. I release them out of our system when they get transferred or bond out. I pull their property from the filing cabinets if they’re being transferred or bonding out, to go with them. I answer phones. I run criminal histories. I put new inmates paperwork in lineup so they can see the judge. If it’s a weekend, I email the judge the information to try to get new people a bond. I write out bench warrant recall paperwork. I clear all bench warrants from the system if their inmate has an active bench warrant during the booking process. I do a lot of computer work. I communicate with patrol and dispatch regarding offenders. I place detainers on some offenders if they’re have a hold for another agency. I lift detainers if their hold is no longer valid.
Correctional Officer
Raymond Laborde Correctional Center-Cottonport, LA February 2025 to June 2025
I was also a correctional officer at Raymond Laborde Correctional Center. I attended a 6 week long basic correctional academy through the prison. I had to perform general and pat searches of offenders to ensure no contraband was brought into the facility. I had to perform random searches of an offenders property and log everything I found that they couldn’t have. I had to log pertinent information in the officer tablets regarding my job duties. I had to assist with medical emergencies. I had to escort offenders to and from places on the compound. I had to write disciplinary reports on offenders. I conducted security rounds every 30 minutes. I had to pack the offenders property when they went to the cellblock for any disciplinary action. I had to be firm, fair, and consistent in my job duties as a correctional officer. I assisted with pill call and walk security duties. Walk security entails escorting offenders to the infirmary for trips or labs. I had to wake up offenders when they had a trip or lab to go to. I had to supervise offenders at all times. I communicated with officers over the radio through 10 codes. I had to activate my beeper in times of emergency. I had to open and close the sally ports for officers coming in and out for trips. I had to drive around the compound and watch cameras to ensure no offender was escaping. I learned how to effectively use defensive tactics when needed. I went to other facilities to help them shakedown. I had to conduct count every hour to ensure all offenders were accounted for. Correctional Officer
CUMBERLAND COUNTY DETENTION CENTER-Fayetteville, NC December 2024 to January 2025
I was a correctional officer at the Cumberland County Detention Center. It was my job to supervise offenders to make sure they’re doing the right thing. I had to make sure they were fed. I had to break up any fights that occurred. I had to write disciplinary reports on them in the event something occurred such as a fight or disrespect towards an officer. I had to supervise offenders during recreational time. I had to make sure all offenders had the proper hygiene items to conduct personal hygiene. I had close contact with offenders when it came to handcuffing them for court purposes. I had to perform random shakedowns on the offenders and their property. I had to log all shakedowns and what contraband was found. I had to conduct bed counts to make sure all offenders were accounted for. I had to ensure they were getting the proper medical attention when needed. I had to walk with the nurses from cell to cell when they were conducting pill call to ensure the safety of the nurse, offender, and myself. I had to communicate over the radio with other officers so I am fluent in 10 codes and signal codes. I had to watch cameras. Most importantly I had to ensure the safety of myself, fellow officers I worked with, offenders, and the general public.
911 Telecommunicator
Sampson County Communications and Emergency Services-Clinton, NC March 2023 to December 2024
I was a 911 dispatcher. I answered emergencies and non emergency calls, ran plates and licenses for investigative purposes and traffic stops, dispatched medical and fire calls, ran criminal histories for our Sheriff's Department and Police department, soothed and calmed those in need of emergency services. I am DCI certified. I dispatched EMS and FIRE to calls, updated CAD notes, entered into NCIC, checked EWarrants for active warrants on suspects, watched cameras, etc. Police Dispatcher
Port Barre Police Department-Port Barre, LA
October 2020 to January 2023
During my time as a dispatcher, I learned to multitask. I was in charge of the following:
• answering the phones
• opening and closing complaints
• putting in warrants and taking them out
• booking inmates into our system
• sending officers to calls
• communicating with EMS and FIRE when needed
• communicating with the general public
• dress out female inmates
• watch the jail cameras
• administer inmate medications
• place certain houses or buildings on extra patrol
• handle bond payments and make sure I had the correct funds in my possession
• talk to officers/FIRE over the radio
• communicate with outside agencies
Education
Criminal justice forensic science (College)
Fayetteville Technical Community College-Fayetteville, NC May 2024 to Present
Some college
High school diploma
Skills
Dispatching Computer operation Criminal investigation Inmate supervision Law Enforcement Phone etiquette Microsoft Word Hospitality Typing (4 years) Collaboration Security English Writing skills Basic math Call center Computer skills Typing Windows Customer service Office experience Microsoft Office Data entry Microsoft Excel Telecommunication Clerical experience Technical Proficiency Attention to detail Multitasking Social media management Time management Vital Signs Driving Microsoft Outlook System administration Research Dispatching (5 years) Medical Terminology Communication skills Health information data integrity Customer support Conflict management Interpersonal skills Filing Organizational skills VPN Grocery store Administrative experience Correctional setting experience Law enforcement emergency response
Languages
• English - Fluent
Certifications and Licenses
Driver's License
BLS Certification
CPR Certification
Non-CDL Class C
Emergency medical Responder
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