Dynamic Operations Leader with Team Development Experience

Location:

Wilmington, NC

Posted:

March 12, 2026

Contact this candidate

Resume:

MAURICA YEATTS

*** ****** **** **********, ** ***11

**********@*****.***

910-***-****

INTRODUCTION

I am an enthusiastic, self-motivated person who can work in a group or individually. I lean toward the positive side of things and keep my mood and energy to match. I learn things quickly and pride myself for gaining the respect of my staff through consistency and recognition for deserved work.

EXPERIENCE

Kids & Company(bought by Palmetto Preschool effective 9/3/24)

Director March 2008 – June 13, 2025

Promoted from Assistant Teacher in the Toddler Room to Center Director

Helped start a new NCPK program for the company.

Hiring(onboarding)/firing

Ensure all state licensing, fire, and sanitation requirements are in compliance

Supervision of 15 – 20 staff members

Calculating payroll

Handling collections for delinquent accounts

Maintaining paperwork requirements for staff and children in an organized system

Personal on-going training for developmental growth

Maintaining a positive working atmosphere for employees

Verizon

2000 - 2006

Promoted from Access Representative to Analyst

Team Lead for a group of 12 – 14 reps

Worked closely with other work areas (both internal and external) to ensure prompt and accurate service for customers. This included removing roadblocks for order processing, escalating orders for issue resolution for service installment, and working closely with the customer for a more efficient flow of installation.

Recognized as a subject matter expert on multiple systems and processes for training

Worked closely with the automation team for order flow efficiency

Annabelle’s Restaurant

1994 – 2000

Promoted from waitstaff to Assistant Manager

Supervised all aspects of restaurant staff for quality service for the patrons

Processed daily deposits and reports, open/close restaurant, balance all registers, and maintain inventories

Prepared waitstaff and hostess schedule

Hiring and Firing of hourly employees

EDUCATION

University of North Carolina at Wilmington

Graduated May 1997