Application Support Engineer

Kahlil W. Lucas

APPLICATION SUPPORT ENGINEER • TIER II/III TECHNICAL ANALYST

Columbia, SC 29229

980-***-**** • ******.*****@*****.***

linkedin.com/in/kahlillucas

PROFILE

Analytical Application Support Engineer

skilled at rapidly diagnosing client issues,

API/data integrations, and database

anomalies across high-availability

enterprise CRM platforms.

TOP 6 CORE SKILLS

SQL & Databases: Query triage, data

integrity checks

API & Feeds: JSON, REST, XML vendor

feed triage

Application Support: Tier II/III escalation,

bug isolation

Cloud & Servers: GCP integration,

Microsoft IIS

Monitoring: Splunk metrics, ServiceNow

ticketing

Citrix & Access: Citrix VMs, Active

Directory SSO

LICENSES & CERTIFICATIONS

EDUCATION

A.A.S. Computer Network Administration

Gibbs College, Montclair, NJ

LANGUAGES

English (Native/Bilingual)

PROFESSIONAL EXPERIENCE

Senior Tier II Analyst – Sandata Technologies 08/2021 – 06/2022 Hicksville, NY Addressed reported issues in end-user trading platform, achieving a 50% reduction in recurring bug reports.

Reviewed and resolved complex SQL, JSON, and REST API file feeds from third-party vendor platforms.

Managed end-to-end support ticket lifecycles and strictly adhered to established Tier 3 escalation SLAs.

Associate Software Engineer – GlobalLogic 09/2019 – 02/2020 Bothell, WA Delivered technical onboarding and integration support for external enterprise partners connecting to Google Cloud Platform (GCP). Analyzed partner JSON, API, and XML schemas to isolate data feed defects and communicate actionable fixes to engineering.

Collaborated with senior engineers on Java Swing UI updates to enhance client operational workflows.

Web Engineer – Kaiser Permanente 12/2016 – 08/2018 Seattle, WA Supported staging and production application releases across high-availability Windows IIS server environments.

Monitored application health and performance tickets utilizing ServiceNow; provided QA and database interface support.

Served as lead technical engineer for enterprise website migration and rebrand from Group Health to Kaiser Permanente.

DevOps Engineer – Society Consulting 01/2014 – 06/2015 Bellevue, WA Delivered high-quality incident resolution in Microsoft IIS/ASP platforms with focus on root-cause prevention.

Conducted trace log analysis, source code debugging, and configuration reviews to resolve production issues.

Associate Engineer Tech Support / Writer – T-Mobile 09/2004 – 08/2013 WA & NJ Provided Tier 2/3 diagnostics for web, Citrix VMs, and client applications; monitored health via Splunk.

Maintained IIS and SharePoint engineering portals; verified Active Directory records for SSO authentication compliance.

Authored technical EDMS documentation and standard operating procedures for short-term workarounds and long-term fixes.

Kahlil W. Lucas • Professional Technical Resume Page 1 of 1

• AI For App Deployment [Google]

• AI For App Building [Google]

• AL For Content Creation [Google]

• Al For Writing & Communicating [Google]

• AI For Research & Insights [Google]

• AI For Brainstorming & Planning [Google]

• AI Fundamentals [Google]

• DevOps Foundations [LinkedIn]

• cPanel Professional CCP [Hostwinds]

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