Data Entry Specialist with IT Support Precision

********@****.**.*** Jersey City

862-***-**** www.linkedin.com/in/tinotendamarongedza

SUMMARY

Driven IT Support Specialist with over three years of experience in technical support and system administration. Proficient in hardware/software troubleshooting, network configurations, and implementing effective solutions. Achievements include reducing downtime from 11.3% to 2.1%, deploying centralized file servers, and enhancing digital presence through strategic initiatives. Ready to leverage expertise in IT infrastructure support and customer service to deliver exceptional technical solutions that improve operational efficiency.

WORK EXPERIENCE

Assistant to IT Manager

Phoenix Consolidated Industries (William Smith & Gourock) • Harare, Zimbabwe 03/2022 – 11/2024

Delivered comprehensive hardware and software support, along with networking and router configurations. Executed the implementation of an ERP system, spearheaded digital marketing campaigns, and oversaw website development.

Installed and maintained CCTV systems while conducting rigorous system analysis. Renewed PRAZ licenses to ensure compliance with regulations. Achieved significant impacts: minimized downtime from 11.3% to 2.1%, deployed a centralized file server, enhanced digital brand presence, and mitigated theft through the CCTV initiative. Advisory and Consultancy Services

Wilstar Financial Services • Harare, Zimbabwe

08/2021 – 12/2022

Conceived and managed an engaging company website design. Facilitated IT support along with digital marketing and graphic design services. Advisory and Consultancy Services

GC Chartered Accountants and Auditors • Harare, Zimbabwe 03/2021 – 12/2022

Engineered the design of the company website and configured email systems for enhanced communication.

Orchestrated Google My Business integration and provided essential IT support. Intern, IT Department

Phoenix Consolidated Industries (William Smith & Gourock) • Harare, Zimbabwe 08/2021 – 02/2022

Assisted the IT Manager with daily operational tasks, including troubleshooting and system maintenance. Supported network installations and router configurations while managing server administration. TINOTENDA MARONGEDZA

IT Support Specialist

Contributed to ERP user support and conducted staff training, thereby enhancing system adoption and ensuring a smoother onboarding process.

EDUCATION

Master of Science - Cybersecurity

Yeshiva University, Katz School of Science and Health • New York, United States 01/2025 – Present

Current GPA: 3.8/4.0

Bachelor of Science - Computer Science

Midlands State University • Gweru, Zimbabwe

02/2019 – 12/2022

SKILLS

Python JavaScript HTML/CSS SQL Windows Linux macOS Microsoft Azure Guard Force Wireshark Cyberbit WordPress Canva Mailchimp SEO Tools Google Analytics Google Ads Meta Ads Manager PC Support IT Peripherals Support IT Infrastructure Support Documentation Technical Support Microsoft Windows 10 Microsoft Office Suite Network Troubleshooting Customer Service Problem Solving Onsite Work Server Rooms Corporate Environment

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