Administrative Specialist with Customer Focus

JENA SORRELLS

***********@*****.*** 270-***-**** 419 bittersweet Lane, Henderson, KY 42420

Career Goals

My primary objective is to obtain a position where I can effectively utilize the expertise and insights I have gained throughout my previous professional experiences. I am committed to drawing on my background in customer satisfaction and interpersonal communication to make a positive impact within the organization. By doing so, I aim to contribute meaningfully to the achievement of organizational goals while also pursuing continued growth in these core areas of my career.

Skills

·Advanced Computer Proficiency: Demonstrates a high level of skill using Microsoft Office tools such as Excel, Word, PowerPoint for a variety of professional tasks

·Advanced typing Speed: Types efficiently at a rate of 68 words per minute, contributing to productivity and timely completion of assignments

·Customer Service and Communication: Focused on achieving customer satisfaction through a personable approach and excellent communication abilities.

·Time Management: Effectively manages time to meet deadlines and maintain organizational efficiency.

·Collaboration: Skilled in teamwork and actively contributes to team-building initiatives.

·Leadership: Possesses strong leadership skills, providing guidance and support to colleagues when needed.

·Flexible and adaptable

·Fast-paced problem solving

Experience

Receptionist/Office Manager

2024 - Present

Green Health Docs Owensboro, KY

·Maintained day to day office functions, including reception, mail handling, supplies, and equipment.

·Maintain office cleanliness, and organization.

·Develop and implement office policies, procedures, and systems.

·Collaborated with call center team to address recurring customer issues and devise long-term solutions.

·Provided technical assistance via phone, email, and chat for various customer inquiries.

·Document patient chart updates.

·Assist Providers with patients and computers,

·Gather medical documents, and other forms from patients. Attached to charts.

·Print certifications for Washington State, make/print shipping labels, prep envelops for certs, mail certifications.

·Visit and network with local dispensary owners.

Owner/ Lash Artist

2020 - 2024

Sultry Lash Boutique, LLC Evansville, IN

·Developed and executed business plans to grow the salon.

·Managed day to day operations: opening/closing procedures.

·Oversaw financial management: budgeting, payroll, cash flow.

·Ensured compliance with health and safety regulations, licensing, and sanitation standards.

·Ordered and maintained salon supply inventory, ensuring optimal stock levels.

·Managed front office tasks including customer service, appointment scheduling, and billing.

·Created own advertising/marketing strategies, and website.

·Responded promptly to messages left on voicemail system or any email inboxes.

·Educated clients on aftercare for services rendered.

Merchandiser

2022 - 2023

Republic National Distributor Company Evansville, IN

·Perform regular store visits within an assigned territory to service retail accounts (liquor stores, grocery, wine shops).

·Build, maintain, and reset merchandising displays, including end caps, shelf units, cold boxes, and point of sale materials.

·Stock and rotate wine inventory, ensuring proper product-facing, fronting, and stock freshness.

·Install and update promotional signage, neck hangers, shelf talkers, and special price labels.

·Monitor and report shelf conditions, out of stock levels, and pricing discrepancies to the sales team.

·Place product orders on behalf of sales representatives to maintain optimal inventory levels at store.

·Build and maintain strong relationships with retail account buyers and store staff to ensure brand compliance and merchandising standards.

·Support promotional and seasonal campaigns through effective merchandising execution.

·Ensure safe handling of wine products, including lifting, stocking, and transporting cases.

·Maintain required merchandising documentation, such as daily reports, inventory logs, and display checklists.

·Stay informed about product knowledge including wine varietals, brands, and current trends.

·Adhere strictly to all relevant laws and regulations related to the sale and handling of alcoholic beverages.

Merchandiser

2022-2022

Nabisco Evansville, IN

·Perform in-store visits on a schedule basis to assigned retail accounts.

·Stock and restock Nabisco products on store shelves, ensuring availability and compliance with planogram guidelines.

·Build, maintain, and refresh promotional displays for seasonal or new-product campaigns.

·Capture photos of in-store displays to document execution and share with management.

·Place product orders (using company provided tablets or apps) to maintain optimal shelf and display inventory.

·Ensure agreed-upon merchandising plans with store management are implemented correctly and consistently.

·Coordinate closely with the local Sales Representative to align merchandising activities with broader sales goals

·Support new product launches and seasonal promotions by executing display resets and merchandising strategies.

·Follow a defined route or schedule set by the merchandising manager to maximize efficiency.

·Uphold a professional and positive presence in retail locations, representing Mondelez’s brands to store staff.

·Maintain safety standards while handling product: lifting, carrying, and moving inventory.

·Report any in-store issues (stock-outs, display damage, planogram deviations) back to merchandising or sales management.

Lash Technician/Artist

2019 - 2020

House of Winks Evansville, IN

·Lead client consultations to understand their lash style preferences, eye shape, and aftercare expectations.

·Apply eyelash extensions (classic, hybrid, volume), ensuring correct isolation and safe attachment to natural lashes.

·Preform additional lash and esthetician services such as lash lifts, lash/brow tints, lash extension removals, body waxing, teeth whitening, and spray tans.

·Educate clients on aftercare routines, including the use of recommended products and practices to maintain lash health.

·Manage scheduling, client bookings, and check-ins/outs (especially in a salon setting).

·Keep accurate client records, including consultation notes, service history, and product and services recommendations.

·Maintain high hygiene and safety standards: sterilize tools, follow sanitation protocols, and comply with licensing regulations.

·Promote and sell aftercare products or lash care retail items to clients.

·Participate in ongoing education and training to stay up to date with lash techniques, products, and industry trends.

·Help maintain salon cleanliness overall, including common areas, trash, and workstations.

Additional Experience:

Zap’s Tavern – Manager/Bartender 2019-2020

Employee Scheduler, Paperwork, Event Scheduler, Hiring

Piston’s Bar and grill – Bartender 2017-2019

Manager: Whitney Garnham

Xbs Digital-Xerox – Sales Consultant 2015-2016

Manager: Josh Hope

Education and Training

Notary Public

2024-Present

Medical Billing and Coding

12/2024-Present

Owensboro Community College Owensboro, KY

Associate’s in business administration Evansville, IN

Ivy Tech Community College

01/2017-05/2024

Esthetician License obtained Evansville, IN

The Salon Professional Academy

GPA: 93.29%

Attendance: 99.23%

Henderson County High School 08/2005 – 05/2009

CTE & Pre-College Courses

Transcript available upon request

02/2014-10/2024

References

I have multiple references available upon request.

Contact this candidate