IT Support & Desktop Engineer with 20+ Years' Experience

Chris Everett

Santa Clarita, CA 818-***-**** ***.*******@*****.***

IT Helpdesk Desktop Support Field Technician IT Coordinator IT professional with 20+ years of experience delivering reliable technical support across corporate, insurance, finance, banking, healthcare, pharmaceutical, and energy sectors. Skilled in hardware, operating systems, enterprise software, and IT asset management. Recognized for clear communication, problem-solving, and ability to manage both day-to-day support and large-scale rollouts.

Core Skills

• Hardware: Desktops, Laptops, Servers, ThinClients, Printers, Mobile Devices, A/V Systems

• Systems & Tools: Windows (XP–11), iOS, macOS, VMware Horizon, SCCM, ServiceNow, Active Directory, O365/M365, Cisco Meraki, DUO, McAfee, DocuSign, Imprivata

• Networking & Security: Switches, Routers, VPN (GlobalProtect), MFA, Endpoint Protection

• Asset & Project Management: Imaging, Asset Tracking, Inventory, Documentation, Scheduling, User Training Professional Experience

California Insurance Guarantee Association (CIGA) – Glendale, CA Help Desk II Mar 2023 – Present

• Provide desk-side and remote IT support, including AVD troubleshooting and security presentations.

• Manage IT equipment logistics, shipping/receiving, and asset inventory.

• Coordinate and support technology needs for board meetings.

• Create end-user documentation to streamline processes and improve efficiency. Premier America Credit Union – Chatsworth, CA

Support Engineer Jan 2022 – Nov 2022

• Managed DUO MFA rollouts and ThinOS group assignments.

• Handled VDI setup, maintenance, and user migrations.

• Delivered onsite support across corporate HQ and branch locations. Freelance IT Contractor – Los Angeles County, CA

IT Support Specialist Sep 2021 – Jan 2022

• Upgraded Windows 7 machines to Windows 10 across client sites.

• Installed and configured POS systems (cash registers, card readers, scanners).

• Performed cabling, display mounting, and hardware replacements. Stanford Health Care – Pleasanton, CA

Sr. Field Services Technician Oct 2018 – Aug 2021

• Supported hospital and clinical staff with hardware/software troubleshooting.

• Led Windows 7 ® 10 migration project, including imaging and deployment.

• Provided on-call technical coverage for urgent support needs.

• Assisted with technology setup during site go-live implementations. Antero Resources – Bridgeport, WV

IT Coordinator / Desktop Support Oct 2017 – Jul 2018

• Delivered executive-level desktop and field support.

• Managed onboarding, offboarding, and training for employees.

• Oversaw asset management, device configuration, and OS upgrades.

• Supported conferencing technology and compliance with SLA requirements. Ohio Shared Information Services (OSIS) – Cincinnati, OH IT Field Technician / Desktop Support Aug 2013 – Mar 2017

• Provided desktop, field, and remote support, including C-level staff.

• Installed Cisco APs, ran cabling, and supported networking/server hardware.

• Managed onboarding, user account management, and device refreshes.

• Migrated user data and performed MS Office upgrades (2007 ® 2013). Express Scripts (UBC) – Morgantown, WV

Technical Support Specialist / Desktop Support Apr 2012 – Aug 2013

• Delivered IT support including imaging, account management, and asset tracking.

• Configured BlackBerry devices and building security access badges.

• Migrated users to new systems (Windows XP ® 7, Office upgrades). First Energy (Beacon Hill Staffing) – Fairmont, WV Desktop Support Analyst Aug 2011 – Apr 2012

• Supported desktops and mobile devices for executives and staff.

• Handled migrations (WinXP ® Win7, Win7 ® Win10) and Lotus Notes transition.

• Performed data migration, imaging, and malware removal. Mylan Pharmaceuticals (LanTek) – Morgantown, WV

Global IT Helpdesk Analyst Aug 2009 – Sep 2011

• Provided global IT support across field, desktop, and remote environments.

• Monitored database activity, handled deployments, and maintained accounts. Gabriel Brothers, Inc. – Morgantown, WV

IT Helpdesk Supervisor Jan 2006 – Aug 2009

• Supervised IT support team and managed scheduling.

• Delivered IT support to executives and corporate staff.

• Oversaw POS support, asset management, and malware removal. Education

International Academy of Design & Technology (IADT) – Fairmont, WV Associate Degree in Computer Information Management Jul 2005 GPA: 3.4 / 4.0

Contact this candidate