Medical Administrative Assistant with Healthcare Focus

Nina Lewis

*** ******** ***** ************, ** 30120 770-***-**** *************@*****.***

PROFESSIONAL PROFILE

Customer service oriented professional with healthcare industry, management, leadership, and retail experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follow directions, policies, procedures, and guidelines to ensure consistent quality. Maintain and safeguard patient privacy and confidentiality.

High Academic Honors Recognition / Dean's List / Member of Alpha Beta Kappa (ABK) Honor Society.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Data entry skills, pay close attention to detail for accurate and compliant documentation.

Effective problem solver, able to assess situations and identify solutions.

Strong time management skills with ability to establish priorities to meet timelines.

Written and verbal communication skills necessary to deal effectively with patients and healthcare providers.

Communication Platforms – Zoom and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 40 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant Medical Terminology Medical Transcription

Patient Processing Patient Registration Medical Records Management Check In Check Out Data Entry

Release of Information HIPAA Compliance Medical Laws & Ethics

CMS 1500 Claim Form Billing Cycle Claims Appeal Process Medical Billing Knowledge Third Party Billing

Medicare Medicaid HMO PPO Insurance Verification Basic Coding Skills for ICD-10 & CPT Anatomy & Physiology

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Medical Administrative Assistant, 2026

Introduced to the following concepts:

Medical terminology and general medical office procedures.

Customer service and performing administrative duties such as patient processing, medical records management, release of information, medical billing, and basic ICD-10 and CPT coding.

Electronic Health Records (EHR), CMS 1500 claim forms, Medicare, and Medicaid.

Medical ethics and compliance including HIPAA privacy and security guidelines.

Ultimate Medical Academy – Clearwater, FL PTCE CERTIFICATION PREP COURSE

HEALTHCARE INDUSTRY EXPERIENCE

Private Duty Care – Cartersville, GA 09/2019 – 07/2020

Private Care Provider

Provided companionship and personal care.

Monitored medication and assisted with personal hygiene and mobility needs.

Handled light housekeeping duties, prepared meals, and transported to locations outside the home to run errands to take to doctor appointments.

Ensured privacy of sensitive and confidential information.

ADDITIONAL WORK EXPERIENCE

Cricket Wireless – Cartersville, GA 08/2020 – Present

Retail Store Manager / Customer Service

Open and close the store, make certain standards for customer service were followed, and delegated tasks.

Greet customers, operate registers, ensure accuracy of cash drawer, manage inventory, and keep work area clean.

Manage employee schedules to meet business needs, provide employee coaching, work as part of a team, and interact with diverse customers.

Family Dollar – Clarksdale, MS 07/2018 – 09/2019

Retail Store Manager / Customer Service

Handled daily store operations.

Managed finances and drove sales to meet goals.

Worked as a team, interacted with diverse customers, and ensured excellent customer service.

Dollar General – Merigold, MS Retail Store Manager / Customer Service 11/2013 – 07/2018

VOLUNTEER EXPERIENCE

Volunteer experience includes greeting visitors, checking in attendees, and signing guest in at Pine Grove Independence

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