Experienced Remote Call Center Specialist
Resume:
Monique Harrell
**** * ******* ****** ** Unit ***
Oakland Park Fl 33309
*************@*****.***
Objective: To work with a company that will utilize my remote access skills so I can also grow and learn.
Work Experience
Teleperformance: 2018 April 20th 2020:
United Health Care client:
Customer Service Advocate: Medicare and dual complete accounts. Main job was to explain to members what their benefits were and to help them setup appointments. Other task was to do Verbal Grievance again hospitals and Primary Care Doctors in and out of network.
Iqor 2018 : Inbound call center for Asurion cell phone insurance. Main job was to help customers file insurance for cell phones for major carriers of Asurion. Dialog Direct 2017: Keefe program for taking payments and deposits for family and friends who have inmates within the prisons systems. Daily job was to log in remotely working from home to our vm machines. Answering incoming calls and assist customers with deposits, payments, and technical issues.
J and B call center (1099 contract jobs) ATT 2012-2014 wireless for Arise Corporation as well as Comcast contract. Software used was Citrix and emails to stay communications with the company and with supervisor. 2012 to 2013 for Arise 103 FERNWOOD CIRCLE, NEWPORT, VT, 05855, USA 1-802-***-**** Northern Star Call center (1099 contract job) 2014-2015: Logging into the clients remote access systems and helped customers with issues with technical support. Had to maintain a call log with client’s information. Tech support issues were mostly internet connections, phone bills, tv service.. 2014-2016 Northern Star Consultants 607 Greentree Point Circle
Lebanon, TN 37087 615-***-****
Broward County School Board, Substitute teacher 2009 Supervised over 30 students on hourly bases, continued to teach plans that were left by teacher and went over any questions that students needed help in. Duty Free Americas Technical Support Analyst 2008 6100 Hollywood Blvd. 7th Floor Hollywood, FL. 33024 USA
● Daily projects: Monitoring, user accounts with Windows 2003 active directory.
● At the end of the day Point of Sales technical service was used for the day to day operations for the stores and within the company to input sales from each store.
● Daily Projects: Remote access was used with VNC and VPN to log into computers and monitor technical support as well as HP, and Canon support for printers and fax machines
Electronic Data Systems (EDS) 2007 Desktop Support Specialist 3450 Lakeside Dr Miramar, FL 33027 954-***-****
● Daily projects: Would receive phone calls from employees to help them reset passwords with active directory, and remote access.
● Projects that were on going were Intranet support for Continental Airlines offices throughout the country. Alerts were given on a daily bases if office systems were down.
Educational paid training
Nova Southeastern University 3301 College Avenue, Fort Lauderdale-Davie, Florida 33314-7796: Computer Technical Assistant 2010, 2006, 2005, and 2004 Office of Information Technologies various departments
● Maintained audio equipment for the Health Professions Division Office projects: Made sure that the classrooms throughout Terry HPD building were setup for Professors and staff. Audio and visual equipment were up-to-date
● Laptop specialist for the Dental School program afternoon projects Office projects: Helped students maintained their laptops with virus removal and backup situations. If laptop needed repair work the call was made to manufacture to send in to be fixed.
NSU, Huizenga Business School - Desktop Computing Assistant 2006
● Office projects: Assisted full-time employees with installation and maintenance of windows based operating systems and office systems.
● Office projects included technical telephone support in the areas of personal computers and school software. Answering technical help calls online using text-based chat software.
Nova Southeastern University - Academic Computing Services 2005
● Office Projects troubleshoot technical issues for students, faculty, and staff via telephone.
● Office projects maintained several computers with all windows based operating system updated computers on a regular basis.
Nova Southeastern University School - Desktop Computing Assistant 2004
● Daily projects: maintained over 800 computers on different platforms. Made sure that faculty and staff computers were up to date with security programs and windows update. All electronics in classrooms were working properly. EDUCATION
B.A Degree:
Nova Southeastern University, Davie FL, June 30th 2007 Degree deferred Major History
Minor: Literature,
Software
VCCD
Avaya
Citrix 2FA
Contact this candidate