Compassionate PSW with 4+ Years Experience

Charity Benb-Oparaocha

North York, Toronto, ON

437-***-**** *************@*****.***

Professional Summary

Certified and dedicated Personal Support Worker (PSW) with 4+ years of experience supporting seniors and individuals with complex needs in hospital, long-term care, and community settings. Skilled in assisting residents with activities of daily living (ADLs), resident supervision, mobility support, and use of assistive devices such as walkers, canes, and call bells. Experienced in promoting resident comfort, dignity, emotional well-being, and independence through compassionate, person-centered care. Strong commitment to resident safety, infection prevention, and collaborative teamwork with healthcare professionals.

Core Competencies

Senior & Community-Based Care

Activities of Daily Living (ADL) Assistance

Resident Supervision & Safety Monitoring

Dementia Care & Responsive Behaviour Support

Safe Transfers & Mobility Assistance

Assistive Devices (Walkers, Canes, Wheelchairs, Call Bells)

Infection Prevention & Control (IPAC)

Medication Assistance

Oral Care & Personal Hygiene Support

Client Dignity & Independence Promotion

Documentation & Care Reporting (Epic EMR)

Fall Prevention & Home Safety Awareness

Compassionate Communication & Emotional Support

Professional Experience

Personal Support Worker

Scarborough Health Network, Toronto, ON

Nov 2022 – Present

Support 8–12 patients per shift with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, and feeding.

Provide resident supervision and bedside care, ensuring patient safety and comfort in a fast-paced hospital environment.

Assist patients with mobility and progressive movement goals (bed mobility, sit-to-stand, ambulation) in collaboration with physiotherapists and occupational therapists.

Encourage safe ambulation and participation in care programs to improve strength, endurance, and functional recovery.

Safely perform transfers using mechanical lifts and assistive mobility devices while maintaining safe handling practices

Monitor and report changes in mobility, cognition, pain levels, and overall well-being to nurses and healthcare professionals.

Support patient communication by ensuring access to hearing aids, glasses, and other sensory aids when needed.

Document patient progress and care activities in Epic EMR to support interdisciplinary care planning.

Follow infection prevention (IPAC) and safety protocols to prevent hospital-acquired infections.

Personal Support Worker

Resolve Support Services

2022

Provided compassionate in-home care to seniors and individuals with physical or cognitive challenges.

Assisted clients with activities of daily living (ADLs) including bathing, dressing, grooming, toileting, and feeding.

Supported safe mobility and transfers using assistive devices such as walkers and lifts.

Assisted with meal preparation, feeding support, and light housekeeping to maintain a safe living environment.

Monitored client health status and reported changes to supervisors and healthcare professionals.

Promoted client dignity, emotional well-being, and social engagement through companionship and supportive care.

Maintained accurate care documentation and infection control practices.

Personal Support Worker (Group Homes)

Dorvict Healthcare Services, ON

Oct 2020 – Nov 2021

Supported individuals with developmental and physical disabilities in a residential care setting.

Assisted with daily routines, medication administration, personal care, and mobility support.

Encouraged participation in community and therapeutic activities to promote independence and social well-being.

Maintained accurate documentation and updated Individual Support Plans.

Supported individuals with cognitive impairments and responsive behaviours using respectful and patient-centered approaches.

Assisted with safe transfers using mechanical lifts and mobility aids.

Education

Personal Support Worker Diploma (NACC Accredited)

Pharma-Medical Science College of Canada — 2021

Addictions Recovery for Youths and Families (In Progress)

CDI College

Bachelor of Public Administration

University of Nigeria — 2012

Certifications

Basic Life Support (BLS)

CPR & First Aid

Infection Prevention & Control (IPAC)

Crisis Intervention & Verbal De-escalation

Safe Management Training

Medication Administratio

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