Bottle Service Ready - Customer-Driven Hospitality Professional
Resume:
Yareliz Colon
Orlando, FL *****
**************@*****.***
Willing to relocate to: Ephrata, PA
Authorized to work in the US for any employer
Work Experience
Environmental Services Technician
Penn State Health-Lancaster, PA
July 2025 to Present
Cleaning all parts of the hospital
Bathrooms
ER rooms
nurse station
Clinics
And restocking all parts
Customer Service Representative
Clark Resources-Harrisburg, PA
September 2024 to July 2025
I am a healthcare agent so I Make outbound calls to members Check my emails and updates
Confirm and change pcp attributions
solving technical issues, we also get different healthcare projects once or twice a month Inspector/Packer
Dart Container-Leola, PA
March 2024 to August 2024
Inspecting lids
Packing boxes
Putting boxes together for material handlers
Got promoted to QC QUALITY TECHNICIAN *
Checking the lids weights and putting all information into gainseeker on the computer, had to do 1 checks every 4 hours
Customer Service Representative
Stoic Management Group-Lancaster, PA
May 2023 to February 2024
Respond to customer inquiries via phone, email, and chat Resolve customer complaints and issues in a timely and professional manner Process orders, returns, and exchanges
Provide product information and recommendations to customers Maintain accurate customer records and order information in CRM system. Caregiver
Fulfilling Needs Homecare, LLC-Lancaster, PA
September 2022 to December 2023
Personal care: Assisting with bathing, dressing, grooming, and toileting Medication: Administering medication as prescribed by a doctor Mobility: Helping clients move around their homes and transporting them to appointments Household chores: Helping with cleaning, laundry, and grocery shopping Meals: Preparing and serving meals, and encouraging clients to eat a proper diet Emotional support: Offering companionship and engaging in light conversation Record keeping: Maintaining records of treatment, medication distribution, and observations Communication: Collaborating with other health care professionals and communicating with clients' families
Safety: Maintaining a safe and comfortable home environment Customer Service Representative
Taco Bell Restaurants
February 2021 to July 2023
· Conduct employee training in equipment operations or work and safety procedures, or assign employee training to experienced workers.
· Keep records of employees' attendance and hours worked.
· Making menu recommendations, answering questions and sharing additional information with restaurant patrons.
· Calculate labor and equipment requirements and production specifications, using standard formulas.
· Provide excellent customer service to guests.
· Assisted customers with a warm and professional attitude
· Processed exchanges, orders, refunds and customer transactions
· Responsibilities include greeting customers who visit, taking orders on phone.
· Providing detailed information on menus, multi-tasking various front-of-the-house duties,
· Helping customers with complaints and questions and giving customers information about menu and increase sale.
· Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Customer Service Associate
Ross Dress for Less-Lancaster PA
March 2020 to December 2020
· Counted out cash drawers
· Handled customer complaints and concerns
· Assisted customers with a warm and professional attitude
· Confirmed payments, refunds, etc.
· Resolved payment and order disputes
· Provides prompt and efficient responses to Customers at all times.
· Responds to Customer inbound calls immediately.
· Provided exceptional customer service to customers to create a positive experience.
· Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
· Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
Education
High school diploma
Phoenix Academy-Lancaster, PA
August 2019 to June 2022
Upper secondary education
Skills
Computer Skills Clerical experience Guest services Front desk Problem resolution Handling patient inquiries HIPAA Data entry Microsoft Excel Patient interaction Greeting dental patients Cashiering (4years) Phone etiquette Computer skills Filing Elderly Community care (work setting) Phone communication Leadership Inbound and Outbound calls Microsoft Word Customer service Self-motivation Organizational skills Bilingual Multitasking and Prioritization Inventory Customer Service (5years) Strong Leadership Skills Medical scheduling Home care experience Geriatrics Clinic experience Nursing home experience Caregiving Invoices (1year) Computer operation Sales (2years) Communication Skills Warehouse experience Languages
• Spanish - Intermediate
Certifications and Licenses
Driver's License
January 2023 to February 2025
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