Customer Service & Operations Professional in NYC
Resume:
brandy daniels
Brooklyn, NY *****
***********@*****.***
Professional Summary
To obtain a position where I can utilize my strengths and abilities. To seek a competitive and challenging environment where I can serve your organization and establish an enjoyable long-lasting career for myself. (Fully Vaccinated)
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
iQor-Brooklyn, NY
October 2024 to June 2025
Customer Contact Center, answering customer inquiries regarding service, billing, and payments. Turning on and disconnecting services. Collections and payment agreements. Heavy call volume. CRM, Salesforce, and CSS software. (Remote)
Assistant Manager/Sales Associate
Summer Breeze LLC-Brooklyn, NY
March 2021 to April 2024
Train staff, hold virtual staff meetings, enter employee timesheets, ensure customer standards are met, place orders for customers, give information about product, email customers back about their orders or complaints, upselling, process returns and payments, and problem solving. (Remote) Housing Specialist/Operations Coordinator
CAMBA-Brooklyn, NY
September 2022 to November 2023
OMH office - Maintain relationships with landlords and tenants, submits leases for review, conduct regular inspections to apartments, order furniture for clients, keep track of when leases will expire, submit lease renewals, submit payment request for leased units, coordinate with utility companies to activate clients utilities, submit clients bills for payment, escort clients to view apartments, track and collect clients rent payments, enter progress notes, conduct moves, ensure all subleases are signed, help tenants apply for low income housing units, wellness checks, enforce rules and regulations, enter repair request, occasionally perform mental health check ups, and perform evictions. Skilled Laborer/Foreman
Quality Facility Solutions-Brooklyn, NY
March 2016 to June 2020
Overseeing crew, planning and executing project landscaping project, maintenance, and construction clean up. Weed whacking, cutting down trees, laying sod, supervising team, mowing lawns, trimming bushes, taking out garbage, sweeping, mopping, dusting, power washing, stripping and waxing floors, painting, and taking out hazard debris for NYPD and ACS Horizon juvenile detention center. Customer Service Rep
Kings Teleservices-Brooklyn, NY
January 2018 to January 2019
Provide information to customers that were calling inquiring about their property and the taxes that are owed. Customer support. Provide people with information regarding exemptions, how to get their deed online, help them navigate the NYC.gov website, and write emails to the Department of Finance for them. CRM software.
Front Desk Clerk
Central Medical Services of Westrock-Brooklyn, NY
September 2014 to September 2015
Answer multiple phone lines, fax, scan, copy, make sure all documents are in patients charts before it is giving to provider, schedule appointments, schedule MRI's and X-rays, make sure all examine rooms are clean and fully equip with all necessary tools, and assist the doctors when needed. Send prescriptions to pharmacist. Assist patients with filling out FMLA, contact workers comp for patients. Worked remote when necessary.
Receptionist
The Shop-Brooklyn, NY
February 2010 to July 2014
Welcome clients as they arrive in the salon and provide them with required information, determine clients' needs for hair cutting and styling and suggest possible solutions, take telephone calls and respond to inquiries, schedule appointments, and order supplies. Housing Specialist
Praxis Housing, Inc-Brooklyn, NY
June 2009 to June 2010
Develops and maintains housing resources to assist clients in securing appropriate permanent housing, cultivates relationships with prospective landlords, brokers, and management companies that result in appropriate listings for clients to consider for permanent placements, keep charts audit compliant, conduct workshops, identifies apartments for client placement that meet safety and health standards of the City of New York, and escorts clients to apartment viewings, and maintains up-to-date charts to reflect the client's status in the housing process. Program Support/Case Manager
Wings for Youth, Inc-Brooklyn, NY
January 2007 to April 2009
Interview adolescence and their families that need support, type memos and minutes, schedule appointments, attend and participate in community meetings, conduct intakes and reassessments, assistant families with HRA, conduct home visits, service plans, referrals, and enter progress notes. Administrative Assistant/Housing Specialist
Black Veterans for Social Justice, Inc-Brooklyn, NY November 2003 to October 2006
Answer multiple phone lines, copy, fax, interview consumers for apartment placement, view apartments, type memos and minutes, schedule appointments, distribute metro cards to consumers, keep receipts and petty cash, order supplies for department, schedule appointments and assist in home visits, assist program director, and all other administrative duties. Education
Psychology (2 Year)
University of Phoenix-Online Campus
May 2023 to Present
Business (High school diploma)
WEB DuBois High School-Brooklyn, NY
September 1998 to June 2003
Some college
Skills
• English
• EMR systems
• Negotiation
• Microsoft Powerpoint
• Home & community care
• Salesforce
• Recruiting
• Horticulture
• Home health
• Office experience
• Personal assistant experience
• Medical receptionist
• Fair Housing regulations
• Hospitality
• Microsoft Access
• Driving
• Telecommunication
• Patient care
• Time management
• Data entry
• Leadership
• Computer literacy
• Phone etiquette
• Working with people with developmental disabilities
• Typing
• Property management
Certifications and Licenses
Driver's License
August 2023 to February 2027
Additional Information
Key Skills
Microsoft Office
Excellent oral and written communication
Organized, diligent, and tenacious
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