Dynamic Customer Service & Operations Professional with Diverse Retail
Resume:
***************@*****.***
NIKKOLE E. BALLARD
Staffing Agency/Independent Contractor:
Customer Service Representative for Trove, Staffmark, Brisbane, CA
Mail Sorter for UPS, Staffmark, San Leandro, CA
Shipping & Receiving for Hitachi, StaffMark, Burlingame, CA
Customer Service Support for Iron Mountain, Oakland, CA
Data Entry for Bank of America, StaffMark, Union City, CA
11/2016-5/2019
Delivery Driver, Doordash, Oakland, CA
Delivery Driver, Postmates, Oakland, CA
11/2016-01/2017
Driver, Lyft, San Francisco-Bay Area
● Deliver a wide variety of items to different addresses in through different routes
● Follow routes, times and schedule
● Load, unload, prepare, inspect and operate a delivery vehicle
● Ask for feedback on provided services and resolve any client complaints
● Collect payments as needed
● Inform clients of new products
● Follow DOT regulations, as well as safety standards
Retail Management
04/2016-11/2016
Sales Associate/Men’s Suit Specialist, Nordstrom Rack, Emeryville, CA
01/2014-08/2015
Customer Service, ManPower, Oakland, CA
12/2013-5/2016
Lead Stylist, White House Black Market, Emeryville, CA
05/2011-01/2013
Bud Tender, Harborside Health Center, Oakland, CA
08/2006-06/2007
Cash Handler/Teller, California Check Cashing, Oakland, CA
02/2004-06/2006
Assistant Store Director, Hollywood Video Entertainment, Oakland, CA
08/2002-02/2004
Cashier, Sear & Roebuck Co., Oakland,
CA
● HUMAN RESOURCES (HIRE, EVALUATE, TRAIN, COUNSEL, TERMINATE) ● ACCOUNTS RECEIVABLE ● AUDITING/INVENTORY
● HEAVY CASH HANDLER
● MARKETING PLANNING AND PROMOTION
Education
2018-2020
A.A. - Psychology, College of Alameda, Alameda, CA
2013-2016
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