Diverse Operations Leader, Master Barber, Realtor, Executive Assistant

Heather Freeman Resume

Experienced Manager, Master Barber, Licensed Realtor, and Executive

Assistant

Contact Information

Heather Freeman

Sharpsburg, GA

Email: ************@*****.***

Phone: 678-***-****

Professional Experience

Manager / Master Barber

The Barber Shop of Newnan

April 2007 – Present

• Manage day-to-day operations of a busy, commission-based barber shop open 7 days a week.

• Oversee a team of 13 barbers and 2 front desk coordinators.

• Solely responsible for all aspects of business management since 2019, including hiring, scheduling, payroll, POS system setup, customer relations, inventory, bookkeeping, budgeting, and ensuring compliance with State Board guidelines.

• Led two expansions to accommodate more clients and improve service to the community.

• Achieved an 800% increase in revenue and earned the title “Best of Coweta” in Newnan Magazine.

• 17+ years of hands-on experience as a barber, specializing in male grooming, including razor skin fades, beard knockdown lineups, and straight razor shaves.

• Dedicated to providing exceptional client experiences, continually learning new styles and techniques, and mentoring others in the craft. Licensed Realtor

Keller Williams Realty, Peachtree City, GA

February 2003 – April 2007

• Guided and assisted buyers and sellers in marketing and purchasing properties, focusing on securing optimal prices and terms.

• Assessed clients’ needs and financial abilities to recommend tailored solutions.

• Served as the sole agent for a new residential development of over 2,500 homes, working directly with builders and clients.

Lock Box, National Call Center & Executive Assistant to President/CEO Bank of America, Atlanta, GA

January 1997 – February 2003

• Held three positions, progressing from Lockbox services to National Call Center, then Executive Assistant to seven account executives in Dealer Financial Service.

• Demonstrated strong 10-key and typing skills, attention to detail, and organizational abilities.

• Provided top-tier customer service and handled large financial transactions.

• Managed scheduling, travel arrangements, customer relations, filing, reporting, memo preparation, and presentations.

• Answered all incoming calls and resolved account inquiries efficiently. Education

Other (details not specified)

Skills

• Barbering (10+ years)

• Cosmetology (10+ years)

• Hairstyling (10+ years)

• Call Center Operations (2 years)

• Customer Service (10+ years)

• B2B Sales (10+ years)

• Quota Management (10+ years)

• Prospecting

• Type 70+ WPM

• 10-Key (10,000 KPH)

• Excellent Computer Skills

Certifications & Licenses

• Master Barber

• Licensed Realtor

• Licensed CPA

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