Bilingual Medical Assistant with 22 Years Experience

Lucila E. Martinez

*** * ******** ** *** **** Mesa, AZ 85210

602-***-**** • *******************@*****.***

PROFILE

Motivated Bilingual Medical Assistant with 22 years in the medical field setting where team-work and patient service excellence is the number one priority. Excellent organizational, communication skills and eager to learn with a positive attitude and goal oriented overcome.

EDUCATION

Pima Medical Institute Mesa, AZ

Clinical Medical Assisting Diploma Graduation Date: 07/2016 SKILLS & QUALIFICATIONS

Bilingual Spanish / English EMR / EHR Administration of Medication

Bi-Literate Spanish / English Front / Back Office Skills Customer Service

HIPAA / OSHA Trained Patient Intake / Vital Signs Microsoft Office Software

AHA BLS-CPR / AED Certified EKG / ECG Medical Coding / Billing

Autoclave / Infection Control Waived Lab Tests Appointment Coordination

Aseptic Technique Specimen Collection Insurance Verifications

Typing/ 10 Key Tray Set-Up Medical Terminology

Injections / Venipuncture Instrument Identification Referrals PROFESSIONAL EXPERIENCE

Honor Health Scottsdale, AZ 09/21 – Present

Patient Care Specialist Osborn GI

Schedule EGD’s and Colonoscopy procedures, send in prescriptions, send lab orders, send imaging orders, request PA for biometrics medications, schedule appointments, work on the overdue results, call patients with results, triage calls, send messages to the providers via tiger text, and great patient service

Banner Health Phoenix, AZ 01/20 – 07/21

Admitting Registrar/Experience Customer Service Rep Check in patients, check out patients, chart prep, collect copays, and deductibles, schedule appointments, reminder calls. Register patient at the ER Dept, quick reg, complete full registration at bedside, verify insurance, collect copay and or deductibles, and great patient service

Pulmonary Consultants Mesa, AZ 03/19 – 01/20

Front Office Scheduler

Schedule appointment, EMR, referrals, schedule new patient appointment, medical records, request referrals, E-Clinicals software system, and great customer service. St Luke’s Medical Center Phoenix, AZ 09/2016 -02/19 Admitting Registrar

Pre-Register patients for Colonoscopy’s, Upper Endoscopy, and Cath Lab, verify insurance benefits, quote insurance benefits, collect copay’s, deductibles, Cerner, EMR scanning, and fax. IMS Internal Medicine Phoenix, AZ 05/2016-07/2016 Back Office Externship

Room patients, vitals, INR checks, ABI testing, urine dips, Blood Pressure checks, ear lavage, Medication dispense, injections/vaccinations, autoclave maintenance, voicemails, triage calls for MA’s and Doctors, PFT’s, and medication refills.

Hospital Patient Service Phoenix, AZ 07/2015-05/2016 Eligibility Coordinator

See inpatients at bedside, and complete AHCCCS application, process and loaded into Health E Arizona website, upload documents, fax employment verification, scan documents, in/outbound calls, work outpatient ER AHCCCS applications, EPIC and MS4 computer software. Tri-City Cardiology Consultants Phoenix, AZ 11/2013-05/2015 Communications Specialist

Schedule appointments, task to Doctor’s secretary, and triage nurse, notify MD, next gen computer software, 90-100 calls per day, Microsoft outlook, new patient, Cigna, stat folder, Next Gen computer software, call center environment, and great customer service. Ideal Rehabilitation Phoenix, AZ 10/2012-10/2013 Customer Service/Verification of Benefits

Schedule appointments, verify insurance, electronic faxing, referrals, Microsoft Outlook, authorizations, EMR, verify benefits, quote patient’s their benefits, call center environment, and great customer service.

TTF Healthcare Staffing Phoenix, AZ 07/2012-09/2012 Medical Customer Service (Temporary Job Assignment at CSB Systems) Customer service, inbound calls, approximate 100 calls a day, explain EOB to patients, Next Gen, call center environment, collect co-pays, collect deductible/co-ins payments. Hanger and Prosthetics and Orthotics Phoenix, AZ 04/10 – 01/11 EDI Specialist

Resubmit claims on timely filing, adjustments, submit electronic claims to different states, analyze the denial, and make proper adjustments, and call insurances to get claim information Southeast AZ Medical Center Douglas, AZ 10/2000 – 03/2010 Lead Admitting Clerk

Register Outpt ER, Switchboard, Medical Records, verify insurance, obtain authorization for Inpt and Outpt hospital admissions, AHCCCS applications, correct admitting files, collect co- pays, register PT, Surgery’s, and outpt radiology services, medical records

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