Manager,customer service

Telicia Helton

Customer service with a smile

Mesquite, TX 75181

****************@*****.***

+1-469-***-****

Authorized to work in the US for any employer

Work Experience

CSR - Customer Service Representative

West at Home - Alorica (Work at Home)-Remote

April 2024 to Present

handle inbound calls, chats, or emails to assist customers with their inquiries, resolve issues, and provide support. They also document interactions, update customer information Assistant Manager

Jiffy Lube-Plano, TX

April 2017 to August 2023

Open and close the store, supervise employees, receive and count inventory, assist customers, sales, answer phones, maintain the cleanliness of the store, install filters, wipers,check and install batteries, check alternators and starters, clean vehicles, adjust tire pressure, perform state inspections, run reports, inform customers on services recommend, sales experience, troubleshooting, perform state inspections,order inventory schedule employees,cash out customers, deal with disgruntled customers and solve problems.

Asst. Manager

Anime amory-Garland, TX

July 2016 to February 2017

Stocked and shelved merchandise, assisted customers with purchases,priced and counted inventory, maintained the cleanliness of the store

Retail specialist/ Asst Manager

Orielly's Auto Parts-Roswell, NM

May 2005 to April 2013

Answered phones, supervised team worked, open and secured the store, ordered merchandise, researched

product information for customers, filed reports, made bank deposits, delivered merchandise to mechanics,

counted inventory, typed correspondences, memos and reports.Performed vehicle diagnostics. Cashier/Customer Service Manager

Walmart Supercenter-Roswell, NM

August 2003 to April 2005

Assisted customers with check cashing, money orders, money grams, layaways, sales and refunds, stocked

merchandise, researched products and recalls, answered phones, supervised cashiers with underage sale such as liquor, gun or paints sales, assisted with money request, customer complaints. Library Assistant

Sunset Elementary School-Roswell, NM

August 2001 to August 2003

Assisted students with checking in and out materials, received monies for damaged materials, late fee, ran

copies, put up decorations, assisted with book fairs, ordered materials, assisted teachers, answered phones,

researched materials, stocked books in the appropriate area. Nursery Attendant

Maddy Tay's Preschool 602 E College-Roswell, NM

March 2000 to June 2002

Supervised infants, school age children and toddlers, interacted in free play, educational play and studies, cleaned infants, fed, made menus, answered phones, maintained daily reports on children activities and accidents, maintained a relationship with the parents and the public. Asst. Credit Manager

Heilig Meyers Furniture-Roswell, NM

June 1998 to July 2000

Responsibilities

Denied and Approved credit, Trained collectors, assisted with sales and refunds of merchandise, answered

phones, filed records, wrote up court documents, skip traced with other company, repoed merchandise, ran

monthly and nightly reports, typed letters and memos and word processing, negotiating payment of delinquent accounts

Accomplishments

I was able to get the debtors who had not paid their accounts on a better arrangement so that they would be up to date and get our percentage back up.

Skills Used

being able to communicate with customers in a manner that made feel heard and appreciated, the use of good

telephone communication and being a true people person and dealing with the public Collector

Collectrite Inc-Roswell, NM

May 1996 to June 1998

Collected outstanding debts for local and out of state businesses, kept accurate records of calls made, typed

letters, memos, answered phones, filed records, skip traced with out of state and local companies word processing of documents. Negotiating payment for delinquent accounts. Data Entry Clerk

Patriot Aviation Inc-Roswell, NM

April 1994 to May 1996

Inputted current information on production hours worked into the computer, supervised other clerks and taught

them the Jet soft program, answered phones, filed records, typed and created new graphs, data research info to assist managers and owners.

Assistant Manager

Education

Medical Billing & Coding (Associate's degree)

Ultimate Medical Academy-Clearwater-Remote

August 2023 to January 2025

•

Computer Science (Associate's degree)

Eastern New Mexico University-Roswell Campus

June 1992 to August 1996

Basics (diploma)

University High School-Roswell, NM

August 1992 to May 1995

High school diploma or GED

Some college

Communications (Bachelor's degree)

Skills

• Mobile applications

• Dealership experience

• Microsoft Word

• Typing

• Grammar Experience

• AS400

• Ethernet

• Oil Change

• Spreadsheet charts

• Microsoft Powerpoint

• Cash handling

• Office management

• Accounts receivable

• Office supply management

• Windows

• Service Technician Experience

• Infant Care

• Call Center

• Immigration law

• Construction

• Word Processing

• Merchandising

• Tire Service

• Supervising experience

• Analysis skills

• Research

• Outbound calling

• Computer skills

• Order assistance

• Administrative experience - Administrative experience (6-10 years)

• MINDBODY

• Scanning

• ICD-10

• Google Docs

• Appointment scheduling

• Evacuation procedures

• Greeting customers

• 10 key typing

• Data management

• Teaching

• Fire safety procedures

• iOS

• Attention to detail

• Phone etiquette

• Data collection

• Photocopying

• Insurance verification

• Workers' compensation law

• Filing

• Communication skills

• Microsoft Office

• Spreadsheet design

• Inside sales

• Multi-line phone systems

• Microsoft Access

• Home health

• EMR systems

• Google Workspace

• Sales

• HubSpot

• Clerical experience

• Toddler Care

• Customer inquiry handling

• Data sorting

• Administrative experience within healthcare

• Assistant Manager Experience

• Administrative experience within retail industry

• Medical terminology

• Databases

• Phone answering

• Empathy

• Data entry

• Microsoft Excel

• Faxing

• Management

• Telemarketing

• Confidential information handling

• Tax return processing

• Zendesk

• Retail Management

• Vehicle Maintenance

• Microsoft Teams

• Providing product information

• ICD-9

• English

• Customer Care

• Marketing automation

• Electrical experience

• VPN

• CSR

• Library Services

• Customer Support

• Medical coding

• Ophthalmology

• Automotive service

• Mechanical Knowledge

• Customer complaint resolution

• Zoom

• Social media management

• Automotive Diagnostics

• Customer service

• Time management

• Google Suite

• Writing skills

• Database management

• Debits & credits

• Financial services

• Microsoft Outlook

• Safety standards in production

• Store Management Experience

• Tutoring

• Computer operation

• Handling customer inquiries

Languages

• English

Certifications and Licenses

driver's license

Certified Professional Coder

Certified Coding Specialist

Driver's License

Contact this candidate