Dynamic Customer Service & Sales Professional
Resume:
LC Laura Cook
Ringgold, GA ***** 1-423-***-**** ***********@*****.***
PROFESSIONAL
SUMMARY
Dynamic customer service professional with a proven track record at Unified Global Solutions, excelling in active listening and critical thinking. Achieved high customer satisfaction through effective problem resolution and strategic sales initiatives, fostering loyalty and repeat business. Skilled in data entry and committed to enhancing service quality in fast-paced environments. SKILLS • Customer service • Active listening
• Critical thinking • Data entry
WORK HISTORY CSR, SALES 10/2019 to 04/2024
Unified Global Solutions
Responded to customer inquiries, ensuring provision of accurate product information and effective support.
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Streamlined sales transaction workflows to ensure prompt and accurate service delivery.
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Investigated and resolved customer complaints, contributing to improved satisfaction and increased loyalty.
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Engaged with team members to align strategies for meeting sales goals and improving overall service delivery.
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Developed and maintained strategic partnerships with clients, resulting in increased repeat business and referral opportunities.
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Facilitated efficient management of incoming calls while consistently demonstrating a professional demeanor in challenging environments.
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Educated customers on comprehensive product offerings, including features, benefits, pricing options, warranties, promotions, and financing structures to enhance decision-making.
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Maintained outstanding service standards, achieving and often exceeding key performance indicators.
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CSR, SALES 02/2016 to 12/2019
California Marketing Group
Resolved customer inquiries by supplying accurate product information and facilitating effective support solutions.
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Analyzed and improved sales workflows to support prompt and accurate service execution.
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Conducted thorough investigations of customer issues and implemented solutions to boost satisfaction and loyalty.
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Engaged in strategic discussions with team members to optimize sales performance and improve overall service quality.
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CAR SALESMAN 02/2003 to 01/2015
Jones Nissan Savannah, TN
Evaluated customer requirements and preferences to recommend suitable vehicle options.
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Presented comprehensive product demonstrations to illustrate vehicle functionalities and customer benefits.
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Developed trust with clients by utilizing exceptional communication skills and proactive follow-up methods.
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Orchestrated negotiations of sales agreements, prioritizing customer satisfaction and loyalty.
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EDUCATION High School Diploma Required 06/1989
Hixson High, Hixson, TN
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