30+ years office administration and accounting

Brandilynn Brozek

Ridgecrest, CA 760-***-****

PROFESSIONAL SUMMARY

Experienced administrative and healthcare support professional with over 40 years in medical administration, office management, billing, and client care. Skilled in patient support, documentation, scheduling, compliance, and maintaining professional client relationships.

EMPLOYMENT:

IHSS Provider 2019 – Present

Provide personal assistance with bathing, grooming, dressing and mobility

Manage daily medications, refilling container, refilling and requesting refills

Coordinate transportation to medical appointments and therapy.

Assist with meal preparation (dietary guidelines), Document hours thru portal

Onsite Apartment Manager Ridgecrest Landing Apartment Homes 2021 – 2024

Managed a 58 unit residential community, resident relations, and maintenance coordination using AppFolio.

Managed rent roll including accounts receivable, payable, delinquencies .

Maintained high occupancy thru marketing and applicant screening

Tour apartments, coordinated vendor contracts, make readies/unit turns.

Served as the primary liaison between residents, vendors and ownership.

Paraoptometric Technician Bryan Vision Associates 2018 – 2019

Checking in/out patients, collecting copayments and deductibles. Answering phones, scheduling appointments and referral management.

Perform clinical tasks such as: rooming patients, vitals, patient history (medication and medical history) then conducting preliminary testing (visual acuity, tonometry, retinal scans, OCT retinal imaging and lensometry.

Temporary Patient Representative Golden Ridge Surgery Center 2018

Verified insurance eligibility, benefits and prior authorization, collected copays, deductibles and surgery deposits while explaining to the patient their financial responsibility

Electronic Health Records utilizing AdvancedMD

Provided front desk support including checking in and collecting surgery dues.

Ophthalmology Billing Specialist Corneal Consultants of Colorado 2017 -2018

Reviewed encounter documentation for services including exams, diagnostic testing, minor procedures and surgical visits

Reconciled daily payment batch and end of day balances. Worked accounts receivables aging reports. Verified insurance benefits for vision and medical

Verified medical necessity notes were included in the submission of claims

Posted insurance payments, patient payments, worked denials and appeals.

Customer Quality Specialist Apria Healthcare 2015 – 2017

Processed, managed and scheduled incoming referrals and physician orders for durable medical equipment, ensuring full compliance with company policies and healthcare regulations within a call center setting.

Collaborated with physicians, referral sources for correct documentation and reports. Engaged patients in the scheduling process, collecting and entering relevant demographics and updating medical information into the electronic health record

Remote Medical Billing / Referral Specialist Twin Cities Sports Medicine 2013-2015

Processed referrals for orthopedic, sports medicine, physical therapy and chiropractic services. Submitted claims for evaluations, therapy visits, imaging and procedures, insurance eligibility and prior authorizations

Follow-up on denials due to medical necessity, coordinated treatment plans and correlating appointments. Explained to patients financial responsibility, copays and deductibles.

Temporary Health Information Management Tech IV Lakeshore Staffing 2012-2013

Conducted detailed chart audits to ensure compliance, reviewed inpatient and outpatient records, medical necessity documentation, coordinated release of information, scanning charts from paper to electronic using Meditech. Maintained HIPAA and Protected health information always.

EDUCATION

Certified Medical Biller #65893

Mandated Reporter Certification BLS & CPR Certification

Associates in Applied Science / Early Childhood Development Kaplan

Food Handler Certification

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