phone computer skills team lead 10 key

Anita J. Nichols

Omaha, NE *****

Cell: 402-***-**** Email: ****.*********@*****.***

Objective

To bring a strong work ethic, excellent customer service skills, strategic problem solving, and growth within any work environment. Demonstrating proficiency in customer service, data entry, records management, accounting skills, and meticulous attention to detail. My ability to be resourceful, adaptable and accountable can provide exceptional service, dependable results and a positive attitude towards individual and company goals. Skills

• Strong attention to detail

• Advanced typing skills

• Computer proficient

• Multi-tasking ability

• Problem solving skills

Professional Experience

Walman Optical

Team Lead

March 2024 – Present

• Process work tickets sent through doctor’s offices for customer prescriptions

• Identify any errors related to prescriptions ensuring accuracy prior to initial work

• Maintaining confidentiality of all proprietary and HIPPA protected information

• Inspecting work on lenses and trays for quality control from surface areas

• Scan trays for complete status

• Move processed trays to surface areas to be cut to accurate frame pattern Bank of the West - Omaha, NE

Utility Clerk II

2020-2024

Ordering title work for purchases and refinance transactions

• Ensuring appraisal orders flowed, include proper contact information, critical contingency and closing dates

• Ordering 4506C Transcripts to fulfill underwriting conditions

• Reviewing Contracts for critical dates, signatures and information

• Working directly with title companies for documentation needed Bank of the West – Omaha, NE

CPS Insurance Processor

2017 to 2020

• Observe and apply checks to applicable accounts based on product

• Handling of sensitive customer information related to insurance claims

• Accountable for time stamps, account decisions and coordinating teamwork

• Verification of flood insurance, review for force-placed insurance as applicable

• Communicating with insurance companies and customers for information

• Special Projects as assigned - Collections

Bank of the West – Omaha, NE

Home Equity Processor

2016 - 2017

• Receive and process home equity loan applications

• Reviewing and clearing of title, insurance and appraisal

• Clearing underwriting conditions for credit approval prior to closing

• Communicating daily with customers, management and internal business partners for file status

• Verifying accuracy of file information and conditions pre-quality check as to not delay closing

Bank of the West – Omaha, NE

Home Equity Direct Lending Order Desk Processor

2014 - 2016

• Responsible for order placement of all vendor work (title, appraisal and flood) for Home Equity

• Consistently adapting workflow based on team, department and product changes

• Working with management daily for proper balance of individual and team pipelines regarding file assignment

Wells Fargo Home Mortgage – Omaha, NE

Loan Document Specialist/loan Funder

2007 - 2014

• Audit signed loan documents for accuracy, completeness and compliance

• Produce and prepare loan documents and closing approval letters for borrowers

• Worked in high stress environment with multiple files and tight deadlines

• Coordinate closing dates and times with sales, title and internal staff American Red Cross – Omaha, NE

Data Entry Clerk

2005 - 2007

• Reviewed documentation for blood donors and checked for accuracy

• Received inbound calls and placed outbound calls for follow-up with donors

• Compiled database information regarding clients

University Hospital – Omaha, NE

Data Entry Clerk

2003 - 2005

• Answered incoming calls

• Scheduled appointments for patients

• Maintained tracking of all incoming calls in a database and balanced doctor’s schedules Education

High School Diploma - Northwest High School, Omaha, NE References

References are available on request

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