Program & Operations Leader with Regulatory Expertise
Resume:
Lakeisha Henry
Lakeisha Henry
Program & Operations Leader Product Management Workforce & Compliance ********@*****.*** 703-***-****
PROFESSIONAL SUMMARY
Program and operations leader with 15+ years of experience spanning product management, engineering, workforce leadership, and regulatory compliance. Former Verizon senior product manager and patent holder with a strong record of managing cross-functional teams, complex systems, and customer-facing programs. Recently led large-scale education and childcare operations serving 100+ families while overseeing staffing, payroll, licensing, and stakeholder engagement. Seeking to return to a mission-driven or corporate role where operational excellence, people leadership, and process improvement drive impact.
EDUCATION
BA Mathematics Rutgers University, Camden, NJ
RECENT EXPERIENCE
2023 –
2025
US Taekwondo Center
Program Supervisor
MILLVILLE, NJ
Directed multi-site before/after-school and summer programs serving 100+ students
Led full-cycle hiring, onboarding, training, and supervision of 25+ staff
Ensured 100% compliance with state childcare licensing and regulatory audits
Managed payroll, scheduling, and leave administration using ProCare
Oversaw student enrollment, records management, and transportation compliance
Partnered with Cumberland County Workforce Development to maintain staffing pipelines
Served as primary liaison to families, schools, and community partners 2021–
2024
Substitute Teacher
Vineland Public Charter School
ESS / Millville School District
VINELAND, NJ &
MILLVILLE, NJ
Provided short-term instructional coverage for 7th–8th grade mathematics
Delivered instruction to 120+ students, maintaining curriculum continuity and classroom management
Adapted lesson plans and supported diverse learning needs 2017 –
2021
Career Pause – Family Caregiving (2017–2021) MILLVILLE, NJ
Intentionally stepped away from full-time corporate work to support family caregiving responsibilities
Maintained professional development and later re-entered the workforce in leadership roles within education and program management LEADERSHIP & DISTINCTION
Inventor & US Patent Holder (7,313,311– Telescoping Arm with Multiple Fiber-Optic Terminals - Verizon Engineering 2006)
Lakeisha Henry
Page 2 of 2
VERIZON COMMUNICATIONS 2005–2017
Progressive leadership roles across Engineering, Project Management, and Product Management
2011 –
2017
Verizon – Verizon Enhanced Communities (VEC) – Marketing Product Manager – Sr. Consultant – Product Mgmt. / Dev ASHBURN,
VA
Led product strategy, process design, and lifecycle management for Verizon Concierge and Home Monitoring & Control solutions serving large portfolios
Managed strategic partnerships with clients, developers, and internal stakeholders
Directed process re-engineering initiatives to improve onboarding, escalations, platform adoption, and customer experience
Served as liaison to product lifecycle management (PLM) teams on pricing, offers, features, and go-to-market planning
Supported business case development and implementation strategies for new products and solution-based sales initiatives
2010 -
2011
Verizon – Verizon Enhanced Communities (VEC) – Marketing Product Manager – Sr. Analyst – Product Management / Development ASHBURN,
VA
Designed and managed deployment processes for Verizon Concierge across MDU, MTU, and SFU communities
Defined system requirements and reporting needs of vendors and IT teams
Developed operational dashboards and recurring performance reports
Created training materials and procedures; trained sales and operations teams
Managed property deployments, removals, and escalations end-to-end 2007 –
2010
Verizon – Verizon Enhanced Communities (VEC) – Marketing Portfolio Project Manager – Sr. Analyst – FTTP Construction HERNDON,
VA
Project-managed large-scale FiOS (FTTP) deployments for national MDU portfolios
Served as primary client liaison, managing expectations, access agreements, and construction constraints
Coordinated cross-functional teams including engineering, construction, sales, and developers
Developed scopes of work and ensured on-time delivery of fiber-to-the-premise services
2005 –
2007
Verizon – Engineering & Construction
Engineering & Project Management Specialist
FALLS
CHURCH,
VA
Supported fiber-optic network design and deployment (FTTP) initiatives
Prepared detailed engineering work orders using VATS, ICGS, MicroStation, and construction management systems
Maintained schedules, documentation, and progress tracking for MDU projects
Served as subject matter expert for network design tools and systems
Contact this candidate