Remote Data Entry & Customer Service Specialist

ANIKA COMMODORE

Louisville, KY

502-***-**** **************@*******.***

PROFESSIONAL SUMMARY

Customer-focused professional with extensive experience in customer service, call handling, documentation, and problem resolution. Skilled in remote and on-site environments with a proven ability to manage high call volumes, meet performance metrics, and deliver empathetic, solution-driven support in fast-paced settings. Communicates clearly and professionally. Maintains calm in stressful environments and flexes easily to meet varying customer interactions and needs.

KEY SKILLS

Inbound & Outbound Customer Service Calls

Remote & On-Site Call Center Support

Data Entry & Documentation Accuracy

Multitasking in High-Volume Environments

Handles Conflict Thoughtfully and With a Solutions-Orientation Professional In-person, Phone & Chat Etiquette

PROFESSIONAL EXPERIENCE

FRAZIER REHAB INSTITUTE, Louisville, KY 2025–Present Inpatient acute care rehab facility

Health Unit Coordinator

Handles high-volume inbound calls, schedules appointments, updates electronic records, and resolves patient and customer inquiries while maintaining strict confidentiality and professionalism. Provides excellent customer service. PREMIER CAREGIVER SERVICES, Louisville, KY 2024–Present Expert in-home care for the elderly

Personal Care Assistant

Provides personalized client support, documents services and patient status accurately, coordinates care, and communicates effectively with medical offices and families. AT-HOME PARENT, Louisville, KY 2022-2024

Tended to the needs of my family

U.S. ARMY, Fort Knox, KY 2020–2022

Land service branch of the United States Armed Forces Child & Youth Services Assistant

Delivered front-line customer service, managed registration and scheduling processes, and maintained confidential documentation in compliance with policies. EDUCATION & CERTIFICATIONS

● College coursework through the U.S. Army, Childcare focus

● CPR & First Aid Certified

● HIPAA Trained

INTERESTS

● Faith and Family

● Spending quality time with my children

● Caring for and helping others

● Problem-solving

● Learning and exploring AI and ChatGPT

● Personal and professional development

● Strengthening communication skills

● Learning new technologies and productivity tools

● Hiking and beach activities

● Interior decorating

● Enjoy art and listening to music

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