Client Relations & Engagement Specialist

Gwendolyn Waiters

Websites, Portfolios, Profiles

• linkedin.com/in/Gwendolyn-Waiters

Client Relations Consultant with experience in cultivating strong client relationships and enhancing customer retention. Adept at implementing client feedback systems and tailoring solutions to improve service efficiency, resulting in increased client satisfaction and an expanded client base. Skilled in conflict resolution, project management, and data analysis, with a passion for driving innovative communication strategies and delivering exceptional client engagement. Accomplishments

High sales performance of the year

• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Ranked #2 in east for the year

Skills

• Conflict Resolution Experience

• Customer Insights

• Project Management

• Data Analysis

• Process Improvement

• Training Development

• Cross-Functional Collaboration

Work History

ADP, Roseland, NJ

Address Springfield, NJ 07081

Phone 908-***-****

E-mail ********@******.***

WWW Bold Profile

Mar 1978 -

Aug 2005

Cultivated strong client relationships through regular communication, enhancing customer retention and fostering loyalty.

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Implemented client feedback systems, leading to measurable improvements in service delivery and increased client satisfaction.

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Analyzed client needs to tailor solutions, resulting in marked gains in service efficiency and improved client engagement.

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Presented customized service proposals, successfully driving new business opportunities and expanding the client base.

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Developed training materials for clients, boosting their understanding of services and contributing to noticeable results in user adoption.

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Spearheaded initiatives to streamline communication channels, significantly enhancing response times and boosting overall client satisfaction.

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Nov 1982 -

Jul 1987

Sales consultant Carpet Part Time

Bamberger's, Willowbrook Mall Wayne, New Jersey

Provided expert sales consultation, enhancing customer engagement and achieving substantial improvements in client retention.

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Partnered with cross-functional teams to tailor product offerings, resulting in noticeable gains in sales performance and customer satisfaction.

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Enhanced customer engagement through tailored sales consultations, driving substantial improvement in client retention and loyalty.

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Partnered with cross-functional teams to customize product offerings, leading to noticeable gains in sales performance and customer satisfaction.

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• Awards

Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.

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Education

No Degree

Montclair State University - Montclair, NJ

Hobbies and Interests

I love cooking and working with the children's ministry at church Training

• Training

• Yearly training in federal, state, and local statutory requirements.

• Yearly training in best practices of client interactions. Which includes active listening, offering additional value beyond the expected, client de- escalation.

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World Class Service Awards Eight Quarters

Quality service awards scoring a 10 for eight consecutive quarters

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