Customer Service & Wellness Professional - Community Engagement Expert

Tyra Gaines

Customer Service & Wellness Professional

****************@*****.*** 704-***-**** United States Professional Summary

Highly motivated and dependable customer service and wellness professional with over four years of experience in retail service environments and extensive community involvement. Demonstrates excellent interpersonal communication skills, a strong work ethic, and the ability to remain calm and professional in fast-paced settings. Recognized for reliability, organization, and commitment to providing respectful, high-quality service to customers, clients, and community members.

Core Skills & Competencies

Customer Service Excellence • Front-End Operations • Client Communication • Organization & Detail Orientation • Team Collaboration • Time Management • Cleanliness & Safety Compliance • Event Setup & Breakdown • Community Engagement • Working with Children & Families Professional Experience

Front Service Clerk — Publix Super Markets (2018 – 2022)

• Provided high-quality customer service by greeting customers, assisting with bagging and carry-out service, and addressing customer needs promptly and professionally

• Maintained a clean, safe, and organized front-end environment including entrances, checkout lanes, and cart areas

• Supported store operations by assisting team members during peak business hours

• Demonstrated dependability through consistent attendance and adherence to company policies

• Contributed to a positive shopping experience by maintaining a courteous and helpful attitude at all times Additional Professional Experience

Love Advisor / Intuitive Consultant — Independent Practice

• Provided confidential, one-on-one guidance focused on emotional clarity, personal growth, and relationship insight

• Practiced strong active listening and clear communication to understand client concerns

• Maintained professional boundaries, discretion, and ethical standards in all consultations

• Developed trust-based relationships through empathy, consistency, and professionalism Education

Independence High School

High School Diploma

Volunteer & Community Involvement

J.H. Gunn Elementary School — Media Center Volunteer

• Organized and shelved books within the media center

• Assisted students and staff during school book fairs Briarwood Elementary Academy — Volunteer Assistant

• Assisted with cleaning and organizing the media center

• Supported students with classroom lessons under teacher supervision New Beginnings Community Church — Community Volunteer

• Worked under Rev. Moore as part of organized volunteer teams

• Assisted with setup and preparation for Wednesday night events

• Maintained cleanliness in the main center, video studio, dance studio, break room, and auxiliary gym Albemarle Road Elementary School — Student Volunteer

• Participated in distributing approximately 1,250 food bags to teachers for student families Philadelphia Presbyterian Church — Volunteer

• Set up tables and chairs for church events and assisted with post-event cleanup

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