Licensed Insurance Agent Property, Casualty, Commercial

Keely A. James-Dwyer

**** ***** **., *********, ** 30188 770-***-**** **************@*****.***

Professional Summary

Motivated and customer-focused Licensed Insurance Agent with over eight years of experience specializing in property, casualty, and commercial lines. Skilled in policy management, claims assistance, and client retention. Recognized for fostering trust, providing solutions that meet client needs, and leading teams toward achieving performance goals with integrity and professionalism.

Education & Certifications

Bachelor of Arts, Business Administration — Drake Business College, Manhattan, NY (1984–1987)

Studies in Business Administration — North Carolina A&T State University, Greensboro, NC (1981–1983)

Certification, Georgia Law Paralegal — Kennesaw State University, Kennesaw, GA (1990)

Licensed Insurance Agent (Property, Casualty, Commercial) — State of Georgia

Professional Experience

Allstate Insurance – VR James Agency Marietta, GA

Licensed Insurance Agent (Property/Casualty/Commercial) 2015 – Present

Deliver expert guidance to clients on insurance coverage and risk management.

Manage renewals, claims follow-ups, and compliance documentation.

Exceeded agency sales goals through proactive customer engagement.

Mentor new agents on company systems and customer-service best practices.

Metropolitan Life Insurance Company Marietta, GA

Claims Processor & Team Lead 1990 – 1993

Processed 300–450 claims daily with precision and attention to detail.

Created monthly productivity reports and supervised administrative staff.

Improved workflow efficiency and reduced processing errors.

Hartley/Dwyer Freelance Paralegal & Private Investigation Services Marietta, GA

Freelance Paralegal 1997 – 2001

Supported attorneys with research, document filing, and client correspondence.

Law Office of Robert Robrow, Esq. Bernardsville, NJ

Paralegal 1987 – 1988

Assisted with case research and deposition coordination.

Skills

Insurance Sales & Underwriting

Customer Service & Client Retention

Policy Administration & Compliance

Team Training & Mentorship

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Leadership & Honors

Member, Alpha Kappa Alpha Sorority, Inc.

“Moms in Touch” Community Organization

Dean’s List & Presidential Key Award Recipient

References

Available upon request

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