Dynamic Claims Processor and Customer Service Professional Seeking

BENNETTA DUNCAN

**** ****** ***. **********, ** *0214 · 502-***-****

**************@*****.***

After 15 years of experience as a Claims Processor and Customer Service Representative, I have obtained a wide range of experience and skills in administration, organization, customer service and effective communication. Now, I am applying these strengths to drive success in new challenges, delivering exceptional services in new roles, ensuring positive outcomes and client satisfaction.

SKILLS

Proficient in Microsoft Office (Word, Excel, PowerPoint and Outlook)

Communication skills

Policy analysis

Customer service

Perfect driving record

Time Management

Data entry

Organizational skills

Flexibility

Strong verbal and written communication skills

EXPERIENCE

JAN 2025 – CURRENT

DRIVER, ACTIVE DAY

Ensuring safe transportation of seniors and adults with disabilities to and from the center. Assisted with on – and – off boarding, ensuring vehicle cleanliness and good working order, and reporting and vehicle issues promptly.

DEC 2024- DEC 2024

SEASONAL DRIVER, UPS

Transported packages safely to their destination, maintained a clean and organized vehicle and delivered packages in a timely manner.

JUNE 2024- DEC 2024

TRANSPORTATION SERVICES, ZTRIP

Transported passengers safely to their destination, maintained a clean and presentable vehicle and processed payments and provided excellent customer service.

MAR 2023– DEC 2023

FAMILY SUPPORT SPECIALIST 1, TEK SYSTEMS

Gathered, completed, and reviewed required documentation needed. Participated in formal and on the job training. Tracked processing deadlines for timely case activity. Prepared and maintained case records. Entered case information into member cases. Placed phone calls to members to gather information.

JAN 2022– JAN 2023

DATA ENTRY, RANDSTAD

Input data (Tenkey), answered phone calls and accepted mail deliveries for office.

MAR 2018 – MAR 2020

DATA ENTRY, whayne supply

Scanned and entered in data for oil samples received from operational lab. Worked with operational labs from four different site locations to ensure oils samples were being shipped and picked up from the correct location. Assisted with keeping track of inventory and placing orders for equipment and materials.

JULY 2016 – JAN 2018 AND APR 2020- DEC 2021

SEASONAL ASSOCIATE, aerotek

Placed on assignments that would typically last 3-6 months long. With each new assignment I would undergo training to learn the specifics of my job duties and the systems I needed to perform these duties. These assignments included duties such as assisting customers with their healthcare and assisting customers with their taxes.

JAN 2016 – APR 2016

CUSTOMER SERVICE REPRESENTATIVE, yum brand

Received and processed incoming phone calls from customers and client base. Recorded details of customer inquiries. Ensured that appropriate changes were made to resolve customer concerns. Effectively identified customer concerns over the phone. Performed office duties such as data entry, word processing, filing and copying files.

APR 2015 – DEC 2015

CUSTOMER SERVICE REPRESENTATIVE, Teleperformance

Received incoming calls from military members from USAA, assisted members with questions regarding their credit card accounts. I made account adjustments, processed payments, and processed credit applications.

JULY 2005 – DEC 2014

FSA CLAIM PROCESSOR, adp

Processed new insurance policies and claims. Evaluated claim data for accuracy. Calculated payout amounts and transmitted claims for payment or further investigation. Used multiple software tools to complete daily duties.

EDUCATION

AUG 2011-DEC 2023

ACCOUNTING, Jefferson Community & Technical college

JAN 1996

GED, Jefferson County Public Schools

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