IT & Security Technology Student Resume

ZUHAM ISLAM

215-***-**** Philadelphia, PA ****@******.***

EDUCATION

Drexel University Philadelphia, PA

Bachelor of Science in Computing and Security Technology Anticipated Graduation: June 2028 Relevant Courses: Introduction to Computer Science, Introduction to Information Systems, Introduction to Computing and Security Technology, Computer Programming I-II, Network Administration I, IT Security Risk Assessment, Human-Centered Design and Process, Computing and Informatics Design I-III

SKILLS

Programming Languages: C, Python, Java, HTML, CSS, Javascript, Bash Software: SCCM, ADManager, Kali Linux, Wireshark, Ubuntu, GitLab, Godot, Arduino, Tinkercad, APIs, Microsoft Office Suite, Google Suite

Languages: English (Native), Bangla (Conversational) EXPERIENCE

IT Service Desk Analyst Mount Laurel, NJ

Holman September 2025–March 2026

● Resolved IT support tickets using ServiceNow, troubleshooting hardware, software, and access issues.

● Provisioned and deployed Windows machines, including OS configuration, software installation, and user setup.

● Managed Active Directory accounts, including password resets, lockouts, and access permissions.

● Utilized SCCM to deploy software, install updates, and provide remote troubleshooting support.

● Performed data backups, restored user data, and mapped network drives during device refresh deployments.

● Installed and configured network printers and maintained accurate IT asset inventory. Front Desk Assistant Philadelphia,PA

Drexel University College of Computing & Informatics July 2025–September 2025

● Managed front desk operations, assisting students, faculty, and staff with technical and administrative inquiries.

● Answered phone calls and directed technical and administrative issues to appropriate personnel.

● Monitored two floors of computing facilities, ensuring classrooms and equipment were operational.

● Reported technical and facility issues to IT staff to maintain system functionality. Programming Instructor Philadelphia, PA

Heights Philadelphia July 2024 – August 2024

● Instructed high school students on fundamental concepts in a beginner level java course

● Collaborated with two co-instructors to develop daily instructional materials

● Engaged students through interactive lessons to encourage participation and build interest in learning Java

● Assisted students with practice problems to ensure proper understanding of core concepts CVS Philadelphia, PA

Pharmacy Technician December 2022 – April 2024

● Provided exceptional customer service while accurately dispensing medications, ensuring a positive patient experience

● Managed and processed prescriptions with attention to detail and efficiency

● Updated and created patient profiles, including accurate handling of third-party insurance information

● Prepared and counted medications for distribution, maintaining precision and organization PROJECTS

Drexel University Computing and Informatics Developer Philadelphia, PA Software Developer January 2024 – May 2024

● Developed a single-player climbing game using the Godot game engine, focusing on mechanics, level design, and user experience

● Worked with a team of developers using AGILE methodology to plan, design, and iterate on game features

● Employed a Kanban board to organize tasks, track progress, and maintain clear communication among team members

● Utilized GitLab for source control, ensuring efficient collaboration and version management Temple University SeaPerch Designer Philadelphia, PA Designer June 2019 – July 2020

● Collaborated with a team to design, build, and code a SeaPerch underwater robot, focusing on both mechanical and software aspects.

● Utilized Tinkercad to design and 3D model SeaPerch

● Developed and implemented code to ensure proper functionality of electronic circuits.

● Engaged in regular team meetings to discuss progress, troubleshoot issues, and integrate feedback, enhancing project outcomes.

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