IT Support Specialist Applicant

Kyle A. Danens

801-***-**** **.******@*****.*** Ogden, UT

Professional Summary

IT professional with hands-on experience in software and hardware installation and troubleshooting. Skilled in resolving technical issues, deploying laptop and desktop computers, and staging IT systems in accordance with Northrop Grumman security standards and policies. Skilled in providing exceptional customer support and improving IT processes to enhance productivity. Self-motivated and driven to grow and learn new skills through hands-on experience.

Technical Skills

Operating Systems: Windows 7, 8, 10, 11

IT Tools & Platforms: Microsoft Configuration Manager (SCCM), Active Directory, ServiceNow, Registry Editor

Hardware: Desktop and laptop maintenance, peripheral setup, hardware diagnostics

Software: Basic software troubleshooting, Microsoft Office 2016/365

Networking: LAN/WAN troubleshooting

Professional Experience

Desktop Support Technician (Northrop Grumman contractor) Worldwide TechServices Roy, UT

Feb 2023 – Present

Provide technical support for desktop and laptop systems, ensuring optimal functionality for on-site staff. Troubleshoot hardware and software issues, reducing downtime and improving system reliability. Coordinate staging and assembly of IT equipment, ensuring smooth rollouts of replacements and upgrades.

Manufacturing Technician Northrop Grumman Clearfield, UT

Dec 2021 – Dec 2022

Partnered with engineers and IT teams to troubleshoot technical challenges affecting production equipment. Ensured compliance with IT-related safety standards when using advanced tools and systems for aerospace manufacturing. Documented processes to improve accuracy in defect identification and production tracking.

Assembly Associate Autoliv Ogden, UT

Jan 2021 – Nov 2021

Operated automated assembly systems, ensuring accuracy and alignment with technical specifications. Used RF scanners to track workflows, identifying and resolving equipment errors to streamline production.

Shipping and Receiving (IRS contractor) ABBTECH Ogden, UT

Aug 2018 – Feb 2019

Shipped and received encrypted IT equipment, adhering to strict security protocols and documentation requirements. Organized storage solutions to improve retrieval efficiency and supported IT deployments nationwide.

Production Operator Orbital ATK Clearfield, UT

Aug 2017 – Apr 2018

Utilized CNC operated machines for aerospace production, leveraging technical expertise to maintain precision and reliability. Conducted pre-production calibrations and post-production inspections to ensure compliance with specifications.

Education

Bachelor of Science in Information Technology

Western Governors University, Online Dec 2023 – Present

Relevant Coursework: Hardware and Software Diagnostics, Systems Analysis, IT Security, Networking Concepts

Certifications

Dell Certified Technician – May 2023

HP Certified Technician – Aug 2024

CompTIA A+ - Currently studying

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