Customer Service Specialist with Proven Customer Care Expertise
Resume:
STEPHANIE WISE
*.******@*****.***
Atlanta, GA 30318
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Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction.
P r o f e s s i o n a l Summary
S k i l l s
Customer Service Active Listening
Time Management Data Entry
Critical Thinking Problem-Solving
CUSTOMER SERVICE REPRESENTATIVE
NATIONAL VISION — Lawrenceville, GA
Nov 2023 - Apr 2024
CLAIMS CUSTOMER CARE ASSOCIATE
ILLUMIFIN — Greenville, SC
Jun 2022 - May 2023
LOAN ADMINISTRATIVE COORDINATOR LEVEL II
GLOBAL LENDING SERVICES — Greenville, SC
May 2021 - Jun 2022
CUSTOMER SERVICE REPRESENTATIVE
SHELLPOINT MORTGAGE SERVICING — Greenville, SC
Jul 2020 - Feb 2021
E x p e r i e n c e
Provided comprehensive documentation in the POS system. Assisted retail staff with plan selection issues, and collaborated with the Plan Setup Team for system updates. Conducted thorough high balance investigations to enhance billing accuracy. Ensured accuracy in claim data verification, facilitating efficient processing and reducing errors. Provided clear and concise information to customers regarding coverage and claim procedures, enhancing customer understanding and satisfaction.
Handled escalated customer inquiries with professionalism and empathy while maintaining a positive attitude towards customers.
Responsible for carrying out assigned administrative processes within the Servicing Operations Department to assist in servicing active accounts and managing a variety of tasks daily to improve overall customer experience. Extremely organized, detail oriented, and focused on meeting time sensitive deadlines while managing multiple high priority tasks.
Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required.
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IT LEVEL 1 ANALYST
GETRONICS — Greenville, SC
Jun 2018 - Jun 2020
LICENSED INSURANCE AGENT
QUALFON — Orangeburg, SC
May 2009 - Dec 2016
Managed inbound customer inquiries, ensuring positive and effective communication while addressing concerns and researching issues to deliver satisfactory resolutions. Participated in ongoing professional development to stay current with company policies and industry regulations, contributing to team performance objectives.
Resolved a wide range of technical issues for computer users, offering prompt assistance with network, software, and hardware inquiries, ensuring minimal downtime and enhanced productivity. Maintained the organization's IT infrastructure, including the servicing and troubleshooting of tablets, printers, fax machines, and scanners, to ensure seamless daily operations. Managed user accounts and permissions through Active Directory to uphold system security and facilitate efficient user access control.
Articulated the benefits and limitations of different insurance policies to effectively facilitate informed customer decisions.
Determined premium rates and payment strategies, ensuring compliance with policy prerequisites and accurate completion of required documentation.
ASSOCIATE IN ARTS (A.A.) IN EARLY CHILDHOOD EDUCATION (AECE) ORANGEBURG CALHOUN TECHNICAL COLLEGE — Orangeburg, SC Education
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