Strategic IT Executive and Business Growth Leader

Jacques K. Haddad

**** ****** **. ********* *****, Michigan 48309

Cell: 248-***-**** *******.*******@*******.***

A highly experienced IT Executive, nationally recognized for contributing to record-setting sales, territory expansion, and new business development. Deep knowledge and pragmatic understanding of MEDDPICC sales cycle methodology, and what it takes to remain laser focused, to provide exceptional client satisfaction throughout the process.

Fearless and aggressive hunter, master negotiator and closer. Proficient in complex problem solving and sophisticated negotiations.

Understand the client's business strategy and IT landscape to identify opportunities for additional value

Deep understanding of IT solutions and technologies – A keen aptitude of business development strategies and market trends that drives business growth and success, as well as competitor activities.

Familiarity with IT infrastructure and systems - Propose and negotiate new IT solutions and services to drive business growth - Develop account plans and strategies to meet revenue and profitability targets.

Engage with C-level executives and decision-makers to align IT solutions with business objectives - Facilitate regular business reviews and performance assessments with clients. Ensuring long-term satisfaction and loyalty.

Stay informed about industry trends, market conditions, and emerging technologies relevant to clients' industries - Strong understanding of IT solutions, infrastructure, and services.

Excellent communication, negotiation, and presentation skills - Ability to manage large, complex client accounts and meet revenue targets.

Influential collaborator, and leadership abilities. Strong analytical and critical thinking skills with attention to detail.

Ability to travel as needed to meet client and business demand

Established critical channel partnerships with industry leaders such as IBM, INTEL, Apple, Toshiba, Microsoft, Autodesk, Novel, Acer, Epson, Dell and Hewlett Packard

PROFESSIONAL EXPERIENCE

T-Tech Solutions, LLC. – Detroit, Michigan January 2024 – Present

Business Development Director.

Provide a range of business and technologies services, as solutions for various industries.

IT support, network & infrastructure, Hosted & managed services, web marketing, and consulting, with a focus on tailored solutions to meet specific client needs. Also specialize in cloud and hosting solutions, aiming to support remote work environments.

One-stop resource for clients, focusing on delivering value-added services and long-term solutions. They emphasize understanding client needs and tailoring solutions to meet specific goals, rather than offering a one-size-fits-all approach.

DMI – Detroit, Michigan January 2021 – October 2023

Sr. Client Partner – Automotive OEMs Manufacturing Suppliers Transportation.

- Executive account and client relationship management.

- Key integration champion. Strong partnering, collaboration, and negotiation skills.

- Responsible for managing and driving authentic C-Level customer relationships and life cycle management through

Technology utilization - Expertise in developing and fostering relationships between vendors and automotive/OEMs

- Secured contracts and long-term relations with Ford and GM.

Global IT Recruiting / Staffing / Managed Services …. Engagement Model – Onsite / Offsite Onshore / Offshore

Connected Car (Advanced safety ADAS / AD (Data driven L2 / L3, Active safety systems, sensors (Cameras, Radar, LiDAR), IV monitoring), IV Infotainment, Telematics, In-Vehicle Connectivity, V2X Communication, SDV, OTA Updates, Safety, Security (Digital Key & Presence Detection), Quality Standards (ISO 26262), Cybersecurity). Ice, Hybrid, EV.

Enterprise AI & ML OPS Big Data Data Science Predictive Analytics Digital Transformation AUTOSAR

Blockchain Technology / NFT, AI, IoT, Cybersecurity & Cryptocurrency Technology Services.

E2E BI Solutions Big Data & Business Analytics Validation & QA Automation for Connected Car

Cloud Computing Technology and Services (Enablement, Integration, Deployment, Migration, Consulting, and

Hosting)- Cloud Managed Services - Continuous Strategy. (Azure AWS Google) - (IaaS, PaaS, SaaS, Serverless)

Digital Transformation: DevOps Solutions, Version Control, DevSecOps, Agile Project Management, Software

Configuration Management (SCM), Application Lifecycle Management (ALM), Test Data Management, CI/CD

Automated Testing, Compliance and Security.

Next-Gen Application Development Legacy Modernization Managed Mobility Services E-Commerce (Web

based / Desktop / Cloud UI / CX/ UX Enterprise Mobile & Embedded Apps Tablet Handheld API’s

Sources: CRM – MS-Dynamics ZoomInfo LinkedIn – Sales Navigator MS-Team

Softura – Farmington Hills, Michigan January 2020 – October 2020

Director – Business Development Covid-19 - MI Office closed!

Responsible for driving Softura business and increasing its revenue, identifying, and developing new business opportunities; building client-relationship and expanding the presence of the company and its brands.

Softura enables Enterprise Application Modernization, Cloud Migration and Digital Transformation through a broad portfolio of innovative solutions:

Certified SharePoint - Intranets & Extranets Portals & Collaboration Consulting Integration Migration

End-to-End Robust & Scalable M2M, IoT / Smart Mfg. Industry 4.0 / IoT Solution Accelerators

Enterprise AI & ML BOTs & Cognitive Services Telematics Platforms (Connected Vehicles)

End-to-End Business Intelligence Tools (Power BI / Tableau / Qlik Analytics & Dashboard)

Big Data Analytics for Connected Car.

Digital Transformation: Agile methodologies, DevOps Deployment / CI/CD & Testing Automation.

Cloud Computing Technology and Services: Integration, migration, cloud managed services, and hosting (Azure AWS Oracle).

Recruiting & Staffing solutions: Consult, develop & Implement Tomorrow’s Technology Today! Contract Direct Hire Contract-to-Hire -- Engagement Model: On-Site Off-Site Offshore.

Software & DevOps Enablement Legacy Modernization Services Mobility Solutions Web based / Desktop / Cloud Mobile & Embedded Apps Tablet Handheld API’s.

Sources: CRM – MS-Dynamics Azure ZoomInfo LinkedIn Skype / Zoom MS-Team

Micro Focus - Troy, Michigan Aug 2015 – Nov 2018

Territory Account Manager (Automotive, Manufacturing, Financial, STLG)

Accountable for managing six large territories in the USA, while also managing and growing 150 strategic accounts across Canada

Responsible for achieving all new sales and revenue goals for assigned territories (in two nations) by developing, building, and strengthening long-term relationships with customers and partners.

Business development and deal making skills including strategic consulting and needs assessment, identifying and driving new business opportunities, pricing negotiations, contract development, and working with internal experts (Solution Architect, Solution Engineer, professional IT Services, Training, and Consulting) to propose an end-to-end solution to prospective clients.

Overseeing the product sales lifecycle from prospecting through delivery and post-sales support

Strategic advisor to clients looking to better understand core product differentiators in relation to industry competitors.

Accountable for cultivating strong and durable client relationships across the US and Canada while participating in contract negotiations for new client on-boarding.

Nurtured new and worked diligently with existing clients to ensure software is functional, updated and supported; provided licensing knowledge (Subscription, Named, Concurrent, and Workstation Ltd.)

DevOps requires changes in Culture and technology! Our portfolio provides the solution needed to optimize SDLC & ALM processes with integrated, automated tool chains; with the objective to banish barriers, escape silos, create better software faster, and move forward securely.

Micro Focus’ secure CI/CD service offerings align with fundamental DevOps & Agile principles:

DEV Tools: Requirements Management, Software Configuration & Change Management/Version Control,

Functional / Regression Load /Stress & Performance Testing on Premise & Cloud for Web, Mobile,

and Desktop; Test Management; Deployment Automation and Release Management.

OPS Tools: Synthetic transaction monitoring, Service support Mgr. (ITSM / ITIL), Solution business Mgr.

Proven track record of consistently exceeding corporate objectives and quotas; Superior ability to cultivate strong and durable client relationships and quickly develop trust with C-level Executives.

Industries: Hi-Tech, Manufacturing, Retail / eCommerce, financial services / Banking, Automotive, STLG, Health Care / Hospitals / Pharmaceutical, Utilities, Transport, Insurance, Engineering, Universities / Schools.

Sources: CRM – Pivotal RainKing / DiscoverOrg LinkedIn ClearSlide Eloqua Skype Fuze AWS

T-Tech Solutions LLC - Troy, Michigan Jan 2009 – Aug 2015

Business Development Director / Strategic Accounts

Accountable for prospecting new business ventures, new customer acquisitions, as well as strengthening existing client relationships.

Led all sales efforts related to providing IT services and customized business solutions for web development & hosting, IT infrastructure, managed services, and staffing solutions.

Improved T-Tech’s market position and achieved targeted financial growth through industry and services diversification.

Prospected and penetrated new client relationships, while simultaneously servicing existing customer needs

Oversaw marketing strategies and campaigns geared toward reaching sales goals and growing year over year revenue.

Closed new business deals by understanding client requirements, developing, and negotiating mutually beneficial contracts, and further integrating contract requirements within existing business operations.

Maintained knowledge of current market conditions and competitors by participating in industry conferences, educational opportunities, and strengthening personal networks

CATS CO - Troy, Michigan Jan 1989 – Aug 2008

President & CEO - (IT Services/Solutions, Automotive, OEM, Manufacturing, STLG, Staffing & Recruiting)

Initiated and led an enterprise from “start-up” to subsequently becoming a nationally recognized, full placement service, IT and e-business solutions consulting firm.

Led end-to-end business development, financial planning, and operations to provide direct sales of IT Solutions focused on infrastructure hardware and services and Managed Services to clients in the government, public, and private sectors.

Provided hands-on, day-to-day leadership and direction of multiple branch offices in four states.

Opened new markets and subsequently boosted market share by establishing seven IT services locations throughout Michigan, Illinois, Georgia, and North Carolina

Accountable for evaluating competitive landscape and devising business strategies to adapt to market conditions while continuously growing the organization.

Negotiated, secured, developed, and managed human resources recruitment processes and contracts with Ford Motor Company, General Motors, Chrysler, and the State of Michigan

Established critical channel partnerships with industry leaders such as IBM, INTEL, Apple, Toshiba, Microsoft, Autodesk, Novel, Acer, Tech Data, Dell and Hewlett Packard

Penetrated numerous Fortune 100 to Fortune 1000 companies, in a highly competitive environment, to subsequently became a preferred supplier for IT services and solutions.

Negotiated, led, and delivered a multimillion-dollar, five-year global services contract to Ford Motor Company

Motivated and led multiple high performing management teams; hired, trained, developed, coached, and mentored highly technical individuals.

Responsible for planning, assigning, and directing operational processes and procedures, performance appraisals, as well as resolving client issues.

Computer Skills & Technical Expertise:

- - Programming both new applications and maintenance work

- Commercial: Statistical, Accounting. - Engineering: Emission control, statistical analysis.

Skill in analysis, design, development & integration across multiple programming techniques

Involved in several Systems Development Life Cycle (SDLC) projects from conception to completion.

Languages: PL/1 (Optimizing) Scientific & Commercial; PL/C. ANS and Structured COBOL / RPG, RPG II ---

Assembler --- Basic --- SAS -- FORTRAN IV --- WATFOR --- WATFIV / Linear programming --- C; Borland C++

PROFESSIONAL AFFILIATIONS (PAST AND PRESENT)

Oakland County Business Round Table – Transportation Board Member

SME / CASA - Society of Manufacturing Engineering - Member

Big Brothers/Big Sisters of Metro Detroit - Executive Board of Directors

For the Kids Foundation - Advisory Board, Member

Troy Community Coalition - Executive Board of Directors, Vice President

Troy Community Foundation - Executive Board of Directors, Vice President

Troy Chamber of Commerce - Executive Board of Directors, Vice President

Our Lady of Redemption - Parish Pastoral Council Chairman

AWARDS & RECOGNITION

Troy Police Honor Guard, Supporter Award

Troy Community Coalition, Supporter Award

Troy Community Coalition, Achievement for Excellence Award

Troy Police Department, Chief’s Coin of Excellence

oAwarded for exceptional performance: professionalism, respect, integrity, accountability and problem solving.

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