Senior Sales Leader Hospitality (Global Accounts)

GAYLE RICHARDS

646-***-**** **********@*****.*** linkedin.com/in/gaylerichards/

EXPERIENCE

KEY SKILLS

Crowne Plaza Times Square

February 2013 – September 2025

Sr. Sales Manager

• Managed and Increased sales for Domestic and International Group Business in the Tour & Travel Market, oversaw Full Independent Traveler Accounts, Ad-Hoc groups.

• Attends Trade Shows and solicits group business from existing customers and inquiries.

• Built relationships, explored business leads, and developed initiatives that increased revenue.

• Increased membership in IHG Rewards points program by meeting sign up goals and rewarded the front desk agents with the incentives.

• Conducted meetings that created relationships between departments and clients to increase productivity and efficiency.

Key accomplishments: Met or exceeded $4 million sales goal annually. September 2001 – February 2013

Group Sales Coordinator

• Provided customer success management with clients ensuring satisfaction with our company offerings.

• Prepared for group arrivals and maintained program satisfaction.

• Drafted contracts, booked travel arrangements, and managed itineraries.

• Processed account receivable and payables and tracked commissions and rooming lists for clients.

• Processed leads, hosted site inspections, prepared and analyzed market segment tracking groups and FITS.

February 1999 – September 2001

Sales Administrative Assistant

• Provided administrative support to the sales team, including preparing reports and presentations.

• Managed sales contracts, voucher distribution and invoices.

• Greeted internal and external guests responding to and completing any Sales & Marketing requisitions.

• Composed and distributed assigned correspondence for Sales Management staff.

February 1999 – September 2001

Business Center Manager

• Managed and mentored fulltime team members.

• Provided assistance to on-site Meeting Planners.

• Facilitated guest usage of the business center.

• Reorganized department scheduling and services

• Reduced expenses by 60%, increasing yearly revenues, year over year.

• CONFLICT NEGOTIATION

• INTERPERSONAL

• LEADERSHIP

• MENTORING & COACHING

• MS OFFICE SUITE

• PROPOSAL WRITING

• PRESENTATION

• PROBLEM SOLVING

• RELATIONSHIP BUILDING

• SALES ANALYSIS

• SALES FORECAST

• SALES PLANNING

• STRATEGIC PLANNING

• TIME MANAGEMENT

• WRITTEN & ORAL

COMMUNICATION

AWARDS

• 5X RECIPIENT OF THE CROWNE

PLAZA TIMES SQUARE CAST

MEMBER OF THE MONTH

(FOR PROVIDING EXCELLENCE IN

GUEST SERVICE)

• HIGHGATE 11 TOP PRODUCING

SALES PROFESSIONAL

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