Dynamic Sales Support and Customer Care Specialist

MAUREEN GILES

***** **** **** **** *** * Fair Oaks CA 95628 * 916-***-**** * *******@*****.***

Top-performing Office Assistant and Administrator with 20 years' experience in Sales, Real Estate, Homebuilding and Property Management

SUMMARY OF QUALIFICATIONS

● Cultivated client relationships to better understand their needs, acting as client advocate, while acting in the best interest of the company

● Proven self-starter, works independently, enthusiastic individual that implements excellent problem-solving skills, results oriented

• Excellent customer service, business judgment and continual confidentiality, known as a team player and leader with proven analytical skills

PROFESSIONAL EXPERIENCE

Executive Assistant CURRENT FROM 3/22

DSS America First Funds, Granite Bay

• Post Articles from NBC and Bloomberg to social media

• Enter Proxy Votes and document on spreadsheets

• Data Base Management with large projects

• Research clients and companies for Director

• File Management

• Weekly reports and send marketing material

Administrative Assistant 6/21 to 1/22

Dynamic Pools, Carmichael

● Front Desk Reception, phones, scheduled appointments

● Account Receivables using Quickbooks

● Set up/monitor filing systems, performed special projects

● Contacted and processed delinquent files

● Updated Procedure Notebooks for Vehicle Maintenance and Policy Procedures Layed off because of the Pandemic

**Receptionist at Civil Engineering firm part time for friend Executive Assistant 1/20 to 4/20

Ramco Enterprises, West Sacramento

● Assistant to President scheduling appointments, calendar maintenance, event planning for organizations

● Account receivables, some payables using Quick books and other database

● Greet clients, multi phone lines, maintenance of equipment

● Supplies and special reports CONTRACT POSITIONS BEFORE AND AFTER POSITION Layed off because of the Pandemic

Front Desk Reception and Medical Assistant 2018 - 2019 Terra Nova Counseling, Fair Oaks, Ca

● Greet clients, coordinate phone calls

● Schedule appointments, monitor all calendars, verify insurance and prescriptions ● Scan file documents into Avatar and Office Ally and print reports; MS Office Special projects, payments in Office Ally

● Take vitals for clients of Psychiatrist and problem solved medication issues County did not pick up the contract

Client Care Coordinator 2016 - 2018

Realty World-American River Properties, Fair Oaks, Ca

● Clientele present and future clients with 10% increase sales

● Appointment setter; special projects; implement and utilize CMA forms; MLS management

• Creativity with marketing material; Buyer and Seller Book projects

● Daily maintenance of several database programs (MS 2010, databases) Realtor went to another company SURGERY 4/15/2015

Counter/Area Manager/Sales Associate 2004-2007, 2010-2015 Macy's West, Citrus Heights and Sacramento, CA

● Increased responsibilities; excellent inventory control which increased sales; analyzed and facilitated goals

● Management relationship and communication to accomplish best counter of region

● Excellent customer service; training accordingly o Initiated Special Events consistent with budget. (MS Office and database) Personal Trainer/Caregiver 2007-2010 Marketing Coordinator/Customer Relations Specialist/TLC Rep 2000-2004 US Home Corp., Gold River, CA

● Marketing Assistant for VP of Marketing: Communicated with homeowners, contractors, sales, land and management and on daily basis, developed reports, spreadsheets and forms for weekly meetings; implemented Office procedures and principles extensively; coordinated and processed major projects; input MLS listings; Budget Formulation

● Contract/Plans Administrator: Coordinated plans for future communities; implemented contract information for new homes; worked with Design Center and Land Development; processed bids for prospective vendors.

● Customer Care Specialist: Problem solved emergencies and daily issues with homeowners on phone and in person; daily reports and requests; daily communications with vendors, builders and representatives in the field and handled warranty issues extensively; increased responsibilities as TLC rep in the field. (MS Office, Internet, JD Edwards) EDUCATION AND TRAINING

American River College, Sacramento, CA GPA 3.8

Interior Design/Business Management

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