Executive & Virtual Assistant Specialist

TOMORI ESTHER A.

Remote Executive Assistant Virtual Assistant Administrative Support Client Experience Officer

Nigeria (Open to Remote & International Roles)

Email: ******.********@*****.***

Phone/WhatsApp: 091********

PROFESSIONAL SUMMARY

Highly organized and reliable Executive & Virtual Assistant with experience supporting executives, and teams through administrative coordination, digital communication, content management, and remote operations. Skilled in managing calendrers, emails, documentation, task follow ups, and online tools in fast paced environment. Adept at working independently, maintaining confidentiality, and improving workflow efficiency for growing business. Experienced in maintaining a strong client relationship.

CORE SKILLS

Executive & Virtual Assistance

Client Experience & Customer Relationship Management

Calendar & Email Management

Administrative & Operations Support

Research & Data Collection

Task & Deadline Coordination

Google Workspace (Docs, Sheets, Drive)

Trello & Remote Work Tools

Social Media Content Support

Problem Solving & Conflict Resolution

Time Management & Organization

PROFESSIONAL EXPERIENCE

Executive / Virtual Assistant, Social Media Manager & Client Experience Officer

The Native Restaurant — (Remote / Hybrid)

*Add the year/ the period you worked here*

Provided executive and administrative support including calendar scheduling, email management, and task coordination.

Managed client inquiries handled complaints professionally and ensured high levels of customer satisfaction.

Maintained strong client relationships through timely follow-ups and personalized communication.

Managed digital communications and ensured timely responses across platforms.

Assisted with content planning, posting, and basic performance tracking on social media.

Organized files and documents using Google Drive to improve accessibility and workflow efficiency.

Supported daily operations and ensured deadlines were met through structured task tracking.

Administrative, Operations Support & Customer Service

Shodex Recreational Centre

*insert your role here, ensure that it has to do with the role you are applying for*

*Insert the period here*

Assisted management with administrative tasks, documentation, and schedule coordination.

Handled online communications and customer inquiries professionally.

Supported content uploads and organization using digital tools.

Helped streamline daily operations through proper task tracking and follow-ups.

Maintained detailed records of customer interactions and transactions

Followed up with client to ensure satisfaction and encourage repeat business

REMOTE WORK CAPABILITIES

• Comfortable working across time zones

• Fast and stable internet usage

• Experience working with minimal supervision

• Quick learner with strong attention to detail

• Able to follow SOPs and structured processes

TOOLS & TECHNOLOGY

• Google Workspace

• Trello

• Social Media Platforms (Instagram, TikTok, etc.)

• Mobile Content Creation Tools

• Chat & Email Communication Tools

PROFESSIONAL DEVELOPMENT & COURSES

• Client Experience & Customer Service Certification

• Virtual Assistant Training Program

• Executive Administrative Support Fundamentals

• Remote Work Productivity & Time Management

• Social Media Management & Digital Communication

• Google Workspace Productivity Training

REFERENCES

Available upon request.

Contact this candidate