Senior QA Engineer - AI Automation & Healthcare Analytics

Rajani Gannu

US Citizen

Sr QA / BA Analyst, QA Engineer (AI Automation & Workflow Engineer)

**********@*****.***

318-***-****

Summary Qualifications

Experience and Skills Summary:

Automation and AI Workflow professional with 10+ years of experience in enterprise systems, process automation, and analytics-driven operational solutions. Skilled in workflow design, low-code automation platforms, AI prompt configuration, and enterprise integrations to eliminate manual processes. Strong experience collaborating with business stakeholders to design, deploy, and optimize automation solutions across complex operational environments.

Currently expanding expertise into AI & Machine Learning in Healthcare, focusing on AI model validation, healthcare data analytics, and intelligent test automation strategies.

Career Summary:

oOver 10+ years of experience delivering enterprise technology solutions, combining process analysis, system implementation, and automation across healthcare and enterprise platforms.

oExperience translating manual operational processes into automated workflows using low-code/no-code platforms, enterprise systems, and AI-assisted tools.

oStrong understanding of workflow design including decision trees, automation sequences, triggers, and system integrations to streamline business operations.

oHands-on experience supporting AI-driven automation solutions through prompt configuration, workflow logic design, and automation lifecycle management.

oProven ability to collaborate with business stakeholders to identify operational pain points and develop automation solutions that improve efficiency and reduce manual effort.

oExperience building analytics dashboards, automated reporting pipelines, and operational metrics monitoring using SQL and enterprise data systems.

oSkilled in supporting end-to-end solution delivery including workflow design, testing, deployment, and user acceptance validation.

oStrong knowledge of enterprise system integrations, APIs, and data pipelines supporting automated workflows across CRM, ERP, and operational systems.

oExperience in Salesforce Classic, Lightning Testing & Salesforce Administration.

oExperience with Salesforce Account, Opportunity, Contact, Opportunity, Product, Support and Order management/fulfillment modules.

oWell versed with FDA 21CFR 820, ISO 13485:2016, ISO 14971:2019, 2017/745, GAMP5, and IEC 62304

oStrong testing skills in Salesforce Mobile App, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports and various other components as per application requirements

oWorking knowledge of quality systems compliances, ISO standards and guidelines.

oHands on experience in QA including Process Improvement, Test Method and Process validations, Supplier Quality, Resource management Experience in testing XML requests and responses of web services using SOAP UI.

oExpanding expertise in AI-assisted workflow automation, prompt-based analytics, and intelligent operational insights.

oCreated SQL Queries to retrieve data from different tables to perform Back End testing on Database.

oExperience in Data driven Testing, Cross browser testing and Parallel Test execution using Selenium WebDriver, TestNG and selenium Grid.

oExperienced in using POSTMAN and REST-assured for RESTful Web services/REST API testing.

oExtensively used ALM/TFS/ Quality Center /Test Director, MTM, TFS for requirements tracking, defect tracking, results and status reporting

oExperienced in using POSTMAN and REST-assured for RESTful Web services/REST API testing.

oDirected in testing web applications in various browsers like Mozilla Firefox, Internet explorer, Chrome and Safari.

oSet up the data and environment for performing UAT to get client’s approval to pass the product to live.

Education and Certifications

Master of Science in Information Technology (MSc (IT)), Chennai, India, 2004.

Introduction to AI & Machine Learning in Healthcare, 2026

Introduction to Artificial Intelligence with Python, 2026

Website Development Certification, Harvard Extension School, 2019, Massachusetts, US.

Cyber world Certification, Harvard Extension School, Massachusetts, 2020, US.

Technical Skills

Software Methodologies

Agile SCRUM, Waterfall Model.

Test Management/Automation Tools

TFS, MTM, Quality Center 11ALM, Test Track Pro, ETL, Microsoft Team, Jira, Foundation Server (TFS), MTM, IBM Rational DOORS 9.3, QTP 9.2/9.5, UTF LISA, SeleniumWebdriver, SOAP UI, SharePoint, GIT, Version One,FTP,Firebugs,Bugzilla,Selenium WebDriver,EclipseIDE,QTP JUnit, Selenium RC, Test NG, Maven, Unix/Linux, RTC, Confluence

Web services

SOAP UI, RESTFUL, Postman, Ryver, swagger

Version Control tool

Visual source safe, Clear case

XML Technologies

XML, XSD, WSDL, XPATH, DTD

Mainframe

MVS, CICS, COBOL, JCL, DB2, QMF, SPUFI, FILE-AID,AMT

Operating System

Windows XP/2000/2007/2008, Windows Vista, Windows 7

Documentation

Traceability matrix, Defect Summary Reports, Test Case Document, Test Plan, Test Strategy

Third Party Tools

ServiceInsight,Service. Pulse,Redgate,Beyond Compare

Database

Oracle, MSSQL, SQlServer2005/2008, MS Access, DB2, TOAD, SQL 20008, Document DB, POWER BI,NO SQL, MongoDB

Programming Language

C, C#, SQL, .Net, PL/SQL, UML 2.0, JSON, Groovy, JAVA 6.0, ASP, COBAL, HTML, CSS, AJAX, XML, Shell, Java Script, VB Script, XPath, XQuery, selenium, COBOL, DB2, VSAM, GIS Mapping, Salesforce plateform, Sandbox, CRM and ArcGIS

Accessibility Testing

Color Contrast Analyzer (CCA), WAVE Web Accessibility Tool, A Checker, Voice Over, JAWS screen reader

Mobile Manual Testing

Android, iOS

Other

MS Office (Word, Excel, PowerPoint), AS/400, Business Objects, Informatic, Visual Basic, Developer 2000, Power Builder, Power Point, MS Project, UDDI, Microsoft Power BI, SharePoint, Sandbox, Salesforce platform

Professional Work Experience

PROFESSIONAL DEVELOPMENT - AI & MACHINE LEARNING Nov’2025 - Feb’2026

Certifications Completed (2026):

AI & Machine Learning in Healthcare

Artificial Intelligence with Python

Understanding of AI/ML model lifecycle including data ingestion, preprocessing, model training, evaluation, deployment, and monitoring.

Experience validating AI model outputs using performance metrics such as precision, recall, F1-score, accuracy, and ROC-AUC.

Designed AI-driven workflow automation prototypes to automate operational tasks including reporting generation, data analysis, and workflow routing.

Developed practical experience with prompt engineering techniques to guide AI agents in generating structured outputs and workflow responses.

Built automation use cases demonstrating AI-assisted data analysis, reporting automation, and decision-support workflows.

Applied AI and machine learning concepts to operational data analysis, including anomaly detection, pattern identification, and workflow recommendations.

Practiced designing automation workflows combining AI prompts, structured inputs, and system integrations to simulate enterprise automation scenarios.

Explored techniques for integrating AI outputs with dashboards and analytics tools to support automated reporting pipelines.

Implemented data preparation and validation workflows using Python, Pandas, and automation tools to simulate real-world AI workflow pipelines.

Studied AI system monitoring and reliability techniques, including output validation and automation troubleshooting.

Understanding of integrating AI validation checkpoints into CI/CD pipelines for continuous monitoring.

Knowledge of risk-based validation approaches aligned with FDA and ISO standards for AI-enabled medical software.

Experience identifying edge cases and anomaly patterns in AI-driven outputs. Aligning AI knowledge with regulated healthcare compliance frameworks (FDA 21 CFR Part 11, ISO 13485, IEC 62304) to support validation of AI-driven applications.

ABBOTT Laboratories Jan’25 to Oct’25.

Sr QA / BA Analyst

Responsibilities:

Executed comprehensive functional and regression testing across ACHT’s web-based chronic disease management applications (CoagClinic, DiabetesClinic, HFClinic, VADWatch).

Collaborated closely with Sales and Marketing stakeholders to validate lead-to-opportunity workflows, campaign management, customer segmentation, and marketing automation triggers.

Designed and implemented automation workflows to streamline operational processes, reducing manual data processing across healthcare and clinical management systems.

Translated operational use cases into automated workflows by defining workflow sequences, decision logic, triggers, and data processing steps.

Configured AI-assisted automation prompts and workflow logic to support automated reporting, operational insights, and data-driven decision making.

Participated in Agile/Scrum ceremonies including sprint planning, daily stand-ups, backlog grooming, and retrospectives.

Performed end-to-end testing of patient workflows including account creation, prescription refills, and electronic prescription (eRx) management.

Designed AI-assisted workflow agents to automate operational tasks such as data analysis, reporting summaries, and anomaly detection across enterprise systems.

Configured AI behavior using structured prompts and input parameters to guide automated generation of insights, summaries, and operational reports from enterprise datasets.

Built workflows where AI components analyzed operational data and drafted structured outputs such as summaries, alerts, and decision-support insights.

Defined automation logic versus AI responsibilities, ensuring rule-based validation handled structured checks while AI-generated outputs supported analysis and reporting tasks.

Implemented AI-enabled workflow automation within enterprise platforms, integrating CRM systems, databases, and reporting tools to support autonomous processing of operational data.

Designed workflows where AI-generated outputs triggered automated actions such as report generation, operational alerts, and dashboard updates.

Configured automation sequences within low-code / no-code enterprise workflow tools to orchestrate data processing, AI analysis steps, and downstream reporting tasks.

Implemented low-code workflow automation integrating Dynamics 365, enterprise databases, and reporting tools, enabling automated data processing and operational monitoring.

Tuned AI prompts and automation logic to improve the quality, relevance, and reliability of generated insights used by operational teams.

Owned end-to-end automation workflow delivery, including workflow design, AI configuration, output validation, deployment, and monitoring of automation results.

Facilitated User Acceptance Testing (UAT) sessions to validate workflow automation outputs and ensure solutions aligned with business operational requirements.

Ensured test documentation and execution followed GxP guidelines, maintaining full traceability between requirements, test cases, and defects.

Developed and executed comprehensive test scenarios for benefit calculations, eligibility rules, and reimbursement logic.

Performed interface testing between internal claims system and external trading partners.

Supported User Acceptance Testing (UAT) by preparing test data, facilitating defect triage, and validating fixes.

Worked closely with business users to validate regulatory and state compliance requirements.

Reviewed technical documentation including mapping documents, data transformation rules, and job schedules.

Validated HIPAA-compliant security measures including multi-level authentication, password protection, and encrypted data handling.

Conducted cross-browser and cross-platform testing across modern browsers and mobile devices to ensure compatibility and performance.

Executed automated regression test suites during D365 release cycles to ensure stability across environments.

Involved in functional, regression, and system integration testing (SIT) for Microsoft Dynamics 365 across Sales, Marketing, Customer Service, and Operations modules.

Supported change management initiatives by developing and executing test strategies for new features and enhancements.

Collaborated with cross-functional teams including developers, business analysts, and clinical stakeholders to ensure delivery-focused outcomes.

Environment: Dynamics 365 (D365), Azure DevOps, SQL Server, Power BI, REST APIs, Enterprise Data Pipelines, Operational Analytics Dashboards, SharePoint, Microsoft Teams, HL7 Healthcare Interfaces, CoagClinic, HFClinic, VADWatch Applications, Windows 10, Chrome, Oracle Database, C#, .NET Framework, JavaScript.

Insulet Corporation, Acton, MA Aug’21 to Jul’24.

Sr QA Analyst

Responsibilities:

Tested Sandbox environment customized the Classic, Lightning Salesforce application as per the client's requirement.

Reviewing Business/Functional/Technical Requirement and Technical design Specifications for Salesforce CRM

Involved in the design, analysis and testing of the solution/system/application using Salesforce CRM (service cloud)

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing, Service cloud and customer portal.

Collaborated closely with Sales and Marketing stakeholders to validate lead-to-opportunity workflows, campaign management, customer segmentation, and marketing automation triggers.

Translate verbal and written requirements/functional specifications into effective test cases/scenarios in order to conduct integrated, scenario-based User Acceptance Testing (UAT) of a complex healthcare system

Test the CRM screens as test agents, testing of reports and dashboard built on CRM application.

Test various Salesforce Permission sets-based scenarios as part of User Access Management technique.

Performed security role, field-level security, and permission testing to ensure data access compliance across Sales and Service teams.

Responsible for Salesforce test sandbox set up, testing Reports/dashboards.

Involved in the design, analysis and testing of the solution/system/application using Dynamics 365 platforms

Validated end-to-end Order-to-Cash (O2C) and Procure-to-Pay (P2P) workflows within D365 environments.

Reviewed and refined D365 user stories and acceptance criteria to ensure clear, testable requirements aligned with business objectives.

Work with stakeholders and management to resolve issues and validate requirements within their specific areas of responsibility.

Executed API and backend testing using Postman and Python, validating request/response integrity, downstream system behavior, and end-to-end workflows.

Led UAT planning and execution, including scope definition, test data setup, execution support, defect triage, and business sign-off.

Responsible for customer support experience with MS Dynamic application / Marketing, Sales, Field services.

Performed the regression testing, usability testing, and exploratory testing when the new functionality is implemented

Conducted regular walkthroughs of GMP areas, ensuring proper data integrity and system functionality aligned with FDA and ISO standards

Built UI automation frameworks using Playwright, focusing on cross-browser coverage, stability, and maintainability for enterprise web applications.

Lead Computer System Validation efforts for Salesforce CRM and other digital systems, ensuring compliance with FDA 21CFR Part 11, ISO 13485, and GxP regulations.

Supported CSV activities and risk-based testing, ensuring traceability and regulatory compliance.

Directed the CSV lifecycle, including requirements gathering, risk assessments, test planning, and execution, from IQ (Installation Qualification) to PQ (Performance Qualification) for regulated systems.

Conducted regular walkthroughs of GMP areas, ensuring proper data integrity and system functionality aligned with FDA and ISO standards.

Validated device-to-server and device-to-cloud communication, including authentication, encryption, and failover scenarios.

Participated in interface testing between internal systems and third-party healthcare providers.

Created detailed test scenarios covering regulatory and compliance-driven changes.

Supported UAT cycles by coordinating with business stakeholders and validating production defect fixes.

Designed and implemented enterprise workflow automation solutions across CRM and operational systems to eliminate manual data processing tasks.

Built low-code automation workflows integrating Salesforce, Dynamics 365, APIs, and backend data services to automate operational reporting and system updates.

Defined workflow structures including decision trees, automation sequences, triggers, and data input validation rules to support automated operational processes.

Configured AI-assisted prompts and automation logic to support automated alerts, operational reporting, and system-driven process execution.

Partnered with cross-functional teams to identify operational pain points and convert them into automated workflow solutions.

Implemented automated data pipelines and integration workflows enabling seamless data exchange across enterprise systems.

Developed analytics dashboards and performance metrics reporting to monitor automation outputs and operational performance.

Troubleshot and optimized AI-assisted workflow behaviors and automation outputs, refining prompts and workflow logic to improve reliability.

Led automation deployment and lifecycle management, ensuring solutions were scalable, maintainable, and aligned with operational needs.

Facilitated stakeholder workshops and UAT cycles to validate automation workflows and incorporate feedback for solution improvement.

Well versed with FDA 21CFR 820, ISO 13485:2016, ISO 14971:2019, 2017/745, QMSR, CQA, GAMP5, and IEC 62304, CAPA, NCMR, MDD, MDR.

Conducted validation and Verification Testing reviews during Product development process.

Performed Test Plan/Test case review meetings during testing phase. Performed execution of test cases manually using Quality Center.

Environment: Saleforce.com platform, Sandbox, Salesforce Cloud, Service Cloud, Marketing Cloud, Dynamics 365, MuleSoft, Jira, Kanban, CRM, Windows 10, Chrome, Sharepoint, TFS, MTM, C#,Manual Testing, Eclipse, Net, Java, python, HTML, CSS, Linux, Android, SQL, Playwrite, and Windows, JMeter, Confluence, Internet Explorer 11, Selenium, RTM, Jenkins, COBOL, JCL, AWS, Cucumber (BDD),Gherkins, SOAP UI, Git, Coapado, Agentforce, Postman, Excel, Alteryx(Data migration).

Itslearning, Newton, MA Feb’ 17 to Mar’21.

Senior QA Analyst

Responsibilities:

Interacted closely with the UX designer and the product owner to understand the its learning education process.

Analyzed Business Requirements Documents to get better understanding of the system both on technical and business perspectives Completely Analyze business requirements and convert them to QA requirements.

Worked in the agile environment with frequently changing requirements and features set. Prepared Test Plans, Test Scripts and executed Test Cases based on functional specifications and user requirements.

Participates on Sprint Review, Demo, and Retrospective session at the end of the sprint and present the Demo to management, team

Good understanding of Cloud Services like Amazon Web Services (AWS).

Used TFS and MTM, ADO tools to enhance software quality with built-in defect and change-tracking capabilities.

Experience in Mobile APP testing on Android, iPad and iPhone, Emulator, Simulator to perform Mobile App testing, phone functionality and native app testing.

Center and Application Lifecycle Management ALM Software.

Participate in planning and execution of QA/UAT testing.

Actively participated in the UAT transition, retested UAT defects and updated comments in JIRA on client feedbacks.

Involved in creating automation test scripts using selenium built in Eclipse.

Compared all AMT programs for Server A and Server B files using beyond compare tool.

Coordinated in the functional, integration, end to end and Regression testing of the application and Tested web services using Post Man and HTTP requestor tool to run WEB API test cases and Validated WSDL files against Schema document using XML Spy.

Involved in verifying data with SQL query functions from the database used SQL server management studio

Communicated inconsistencies between System Specifications and Test Results to development team

Use JavaScript to develop front end applications that follow industry-standard design patterns, development methodologies, and deployment models

Extensively used Assertions in SOAP UI to validate web services response and tested both XML and JSON formats.

Provided support in the performance testing using JMeter task includes developing test plan, test script and reports.

Performance test development for 'Continuous Benchmarking' using JMeter and Jenkins

Design, Develop and Execute load tests using JMeter and Jenkins

Responsible for Accessibility Testing and front-end testing of the website.

Creation, Review & Maintenance Creative QA Checklist and Test cases for Accessibility Testing

Involved in database comparison testing and used Beyond Compare tool

Performed Smoke, Functionality, Integration, System, Regression tests based on Analysis, and understanding of the requirements, non-functional specifications, and end-user needs.

Responsible for writing the SQL Queries using joins to retrieve the data.

Prepared test cases, test data and test responsibility matrices for the application under test.

Used XPath to work with dynamic and static objects in Selenium.

Responsible to coordinating and executing Cross Brows testing of each version of application

Environment: Windows 10, Mozilla, Chrome, Selenium WebDriver, WAVE (for Accessibility Testing), JAWS, Jenkins, AWS, Cucumber(BDD),Gherkins, SOAP UI, Maven, Appium, TestNG, TFS, MTM, C#, Manual Testing, Fire Path, Firebug, Eclipse, XPATH, .Net, Java, python, HTML, CSS, TDD, Linux, Android, SQL, Oracle and Windows, JMeter, Confluence, Internet Explorer 11

Fannie Mae, Herndon, VA June ’14-Nov’16

QA Analyst

Responsibilities:

Interacted closely with the Requirement analysts and the product owner to understand the business process.

Involved in developing test plans, designed test cases including detailed expected results.

Analyzed User stories before development begins and provided suggestions/inputs on Dependencies

Developed Use Cases to highlight different requirements from the SRS (Software Requirement Specification) and SDS (Software Design Specification).

Documented test scripts and linking scripts to appropriate requirements or user stories in Azure DevOps (ADO)

Used TFS and MTM, ADO tools to enhance software quality with built-in defect and change-tracking capabilities.

Testing execution and documenting results in Azure DevOps (ADO)

Used TFS for an Application Life-cycle Management solution, SVN and Git are source and TFS is the most tightly integrated into Visual Studio.

Written different kinds of SQL queries like creation, updates, inserts, deletion, joins etc., in SQL Server Management Studios 2014 to perform Backend testing of the application for validating the saved data that comes from Frontend.

Facilitated defect triage meetings to discuss defects and assign priority to the defects.

Documented requirements, Functional and Regression, UAT test cases and defects in ALM

Involved complete end-to-end testing and Regression Testing, Smoke Testing.

Performed Backend Testing using SQL Queries to validate the data in Oracle Database.

Provide testing status and progress updates to the QA lead.

Actively participated in Status reporting and Defects discussion meetings.

Created RTM (Requirement Traceability Matrix) to match requirements and design specifications to a positive and negative test condition, also to show coverage of each testable requirement

Perform installation, maintenance, and system support for testing tools. Wrote test cases and test scripts for functional and integration testing.

Maintaining status reports and communicating with the Management regarding progress of work.

Tracked and escalated QA tasks using JIRA and Quality Center, ALM and Conducted manual back-end, Front -End testing on wellness application system

Environment: Windows 2007/2000/XP, Mozilla, Oracle, TFS, MTM, MS office, XML, SQL, Internet Explorer10.0and11.0MSAccess, Selenium WebDriver, Jenkins, Cucumber(BDD), PostMan, Chrome, SQLServer2008, SQL Server Management Studio, Internet, Bugzilla, MangoDB, Explorer/8.0/9.0/10.0, VB, JMeter, MS Office, JIRA.

American Family Insurance, Madison, WI Nov ‘11- May’13

Senior QA Analyst

Responsibilities:

Developed test plan and test strategy for functional system testing.

Analyzed User stories before development begins and provided suggestions/inputs on Dependencies.

Analyzed business requirements, system requirement specifications, and responsible for documenting functional requirements and supplementary requirements in Quality Center.

Wrote manual test cases using Quality Center to incorporate the testing.

Design and execute the Test Plans and Test cases using User Stories/Business requirements.

Performed Sprint level testing, Functional, Systems Integration and Regression Testing.

Good experience in agile methodology with SCRUM Process for the product development.

Performed testing on multiple Sprints. Participate in Daily standup SCRUM meetings, Sprint Planning Sessions, Sprint Review and Sprint Retrospective Sessions.

Participated in User Story review meetings and provided inputs/feedbacks to BA’s.

Worked closely with Scrum Master to assign tasks in Rally.

Performed QA/QC on GIS data and ensured data quality control

Map production, and data creating using various methods and published on GIS server

Performed testing on mainframe-based batch processing systems using JCL workflows.

Validated data transformations between upstream and downstream systems.

Executed backend data validation using SQL queries.

Created complex test scenarios for regulatory and compliance-driven system changes.

Worked with change management tools (Change control systems) for migration cycles.

Tested mainframe-based claims processing applications using COBOL and JCL batch jobs.

Validated claim adjudication logic, payment calculations, and policy coverage rules.

Executed batch job validation by reviewing job logs, spool outputs, and control totals

Tested the Web Service for payment processing, tested their WSDL file (Schema, Port Types, Messages, SOAP binding, and Ports).

Tested web services using SOAP UI to test the Xml requests and the responses for each of the operations.

Used SOAP UI testing of Web Service has to understand the WSDL file and for making use of several XML, JSON related technologies such as XPath, XQuery, and XML Schema.

Identified and logged defects in Quality Center and Worked with developers by updating the defects and resolving them and tracking the status.

Environment: ALM11.0, QualityCenter9.2/10.0, ITKOLISA5.0.22/7.0, SOAPUI, Agile, XML, Rally, Harvest, Java, Java Script, Groovy, J2EE, Oracle10g/11g, DB2, Xpeditor/TSO, Xpeditor/CICS, File-Aid MVS, COBOL, VSAM, CICS, Mainframes, FTP, Cucumber(BDD), MS SQL, MVC, MS Office, GIS,ArcMapping, Changeman, Internet Explorer8.0, Mozilla and Windows XP/2007Professional, ETL, Clearcase, Unix/Linux, IBM Rational Clear Quest

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