Operations and Client Success Specialist Resume
Resume:
Jerome D. Juganas
EDUCATION
University of Caloocan City
BS in Hotel and Restaurant Management
**********@*****.***
PHASE 8-B, PACKAGE 5 BLK 69
LOT 8, BAGONG SILANG,
CALOOCAN, METRO MANILA
ABOUT ME
As a detail-oriented and analytical
person, I can multitask, prioritize
tasks, and meet tight deadlines
while adapting to changing
situations and environments. I have
strong communication skills, which
enable me to convey information
effectively to staff and customers
while handling complaints and
resolving issues effectively.Also
experience in managing budgets,
analyzing financial reports, and
developing new sales items and
modifying existing ones to meet
customer needs.
WORK EXPERIENCE
Outsourcellent Inc. August 2023- February 2024
Retention Speacialist / Client Success Manager
ResultsCX
February 2022 - July
2023
Sales Representative
August 2020 -
January 2022
Sales Representative
VXI Global
Collective Solution Incop.
October 2019 -
January 2020
Email and Chat support
March 2020 - March 2021
Processing insurance claims, investment rate conversion, Summarizing client’s cash flow statement
Processing Insurance enrollment for new clients and background checking
Unit Manager Financial Advisor at Pro Life UK
Appointment Setter/ Cold Caller
Virtual Assistant
Supervisor
March 2024- April 2025
3s Offshoring and Outsourcing
TASK US
Retention Manager May - November 2025
PRO SKILLS
Active Listening
Product/Service Expertise
Effective Communication
Time Management
Inbound and Outbound calls
Customer Retention
Upselling & Cross-selling
Verbal Communication
Rapport Building
Friendly and Organizer
Multitasker and Critical thinker
Strong English communication skills and logical thinker Strong sense of teamwork
Taylor fitting clients cash flow
Account Management
Cold Outreach
CRM Knowledge
CHARACTER REFERENCE
Cielo Janine Dela Cruz
Account Trainer 091********
Ian Jazper Arididon
Project Engineer 092********
I hereby certify that information is true and correct to the best of my knowledge and belief Jerome D. Juganas
Applicant Signature
CERTIFICATE
Certificate of Top 2 Agent for Quarter 1 2023
Certificate of Top 3 Agent for month of August Fiscal 2023 NC II ( Front office)
NC II ( Food and Beverages Service)
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